R8500 Firmware update

[Biene66]

Hi there, my nighthawk app is saying my firmware is out of date. When I check at the router login, it’s saying no new updates. Our internet is incredibly slow & was hoping that an update would help. Would love some advice please & thank you.

[plemans]

What actual firmware version are you on? 

You can manually update if you're out of date. 

https://www.netgear.com/support/product/r8500

https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

Might not fix your issue though. 

what modem/gateway is the router connected to? 

What actual speeds do you get over:

Wired:

2.4ghz:

5ghz:

What speeds do you pay for? 

Did you test multiiple devices and different apps for speedtesting? 

Details are key when trying to figure out slowed speeds.