R8500 -- shuts down, reboot loop after power cycle

[samjones4]

Nighthawk R8500

Firmware Version
V1.0.2.64_1.0.62

This unit has been perfectly reliable.... except when it is not.

Issue A: 5G wifi drops connection to my brand new dell XPS laptop at times. I sit 12 feet from the R8500 on line of sight.

I have now had two instances where the unit was hung completely. Power cycling the unit throws it into a reboot loop.

Once when this happened was before I attached a small hard drive to the USB port (physically small, it is 2TB, USB-3).

Once when this happened was after I has the drive attached. Only after disconnecting the drive was I able to get the unit up and running.

(Can I find the unit serial # in netgear genie? I am looking and cant find it)

Please advise!

[Retired_Member]

the serial number is on the router label only

[samjones4]

Router serial no is:  4DG1597001568

[Retired_Member]

Great! now use it to contact support after you register it.