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Re: R8500 -- shuts down, reboot loop after power cycle

samjones4
Aspirant

R8500 -- shuts down, reboot loop after power cycle

Nighthawk R8500

 

Firmware Version
V1.0.2.64_1.0.62

 

This unit has been perfectly reliable.... except when it is not.

 

Issue A: 5G wifi drops connection to my brand new dell XPS laptop at times. I sit 12 feet from the R8500 on line of sight.

 

I have now had two instances where the unit was hung completely. Power cycling the unit throws it into a reboot loop.

 

Once when this happened was before I attached a small hard drive to the USB port (physically small, it is 2TB, USB-3).

 

Once when this happened was after I has the drive attached. Only after disconnecting the drive was I able to get the unit up and running.

 

(Can I find the unit serial # in netgear genie? I am looking and cant find it)

 

Please advise!

Message 1 of 4
Retired_Member
Not applicable

Re: R8500 -- shuts down, reboot loop after power cycle

the serial number is on the router label only

Message 2 of 4
samjones4
Aspirant

Re: R8500 -- shuts down, reboot loop after power cycle

Router serial no is:  4DG1597001568

Message 3 of 4
Retired_Member
Not applicable

Re: R8500 -- shuts down, reboot loop after power cycle

Great! now use it to contact support after you register it.

Message 4 of 4
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