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R9000 - Firmware 1.0.3.6 - Discovered Issues

xnsys
Luminary

R9000 - Firmware 1.0.3.6 - Discovered Issues

Thought I would get the R9000 out of the box and upgrade to the latest firmware, just to see if things have improved...

 

Unfortunately there are still a few issues that need to be addressed to make this a great device.

 

1. As with previous firmware versions, the 5GHz TX speed is poor in comparison to other 5GHz WiFi devices at distance, fine in close proximity to the router.

 

2. The country-code is still not being broadcast correctly, this causes some machines to not connect to the WiFi when waking from sleep, or initally following a reboot.

 

3. the 2.4GHz range is still identifying the PHY mode as 802.11ac.

 

4. The 60GHz bug is still present - Enable SSID Broadcast option is missing, altough it would appear that you can disable the radio.

 

 

 

 

Anybody found any other bugs?

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 1 of 73
Davidoo
Apprentice

Re: R9000 - Firmware 1.0.3.6 - Discovered Issues

Message 2 of 73
Redtulips7
Apprentice

Re: R9000 - Firmware 1.0.3.6 - Discovered Issues

Poor Netgear Engineers fixed one issue and create three more!!! Who knows they probably needs proper training or need to quit or replace by Asus Engineers????

Nighthawk AX12[RAX120]
Nighthawk X10[R9000]
Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 3 of 73
xnsys
Luminary

Re: R9000 - Firmware 1.0.3.6 - Discovered Issues

I found some time today to contact the Netgear support people, and to make them aware of the current situation - we can live in hope that they will resolve this for everybody.

 

For the moment, I'm using another router that we have purchsed for our home-user deployment project, was going to send it back but couln't be bothered..

 

Anyway, let us see what they come back with - one thing I would ask - if there are any issues that need addressing, add them to this thread and hopefully engineering will get to see if now that I have made them aware of it, and we could end up with them all resolved (you live in hope!)

 

Screen Shot 2018-01-17 at 5.15.36 PM.png

Message 4 of 73
jediwebdude
Guide

Re: R9000 - Firmware 1.0.3.6 - Discovered Issues

48 hours after updating to 1.0.3.6, I reverted back to previous version due to the following issues:

 

- wifi 2.4ghz dropping connections

- all wifi 2.4ghz & 5.ghz connections received error:  Incorrect Password 

 

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 5 of 73
xnsys
Luminary

Re: R9000 - Firmware 1.0.3.6 - Discovered Issues

Yet another disconnect - the 5GHz channel this time crashed.

 

This box is trusly absolute garbage - time to for it to meet with a sledgehammer soon - give them a month from today to fix it otherwise...be an intersting YouTube video...

 

Screen Shot 2018-01-20 at 7.45.36 PM.png

Message 6 of 73
xnsys
Luminary

Re: R9000 - Firmware 1.0.3.6 - Discovered Issues

And now devices are refusing to connect - this box is a joke beyond jokes.

 

I have 20+ years in IT, first as a network engineer, then network technical architect and now solutions architect - and I have never ever known of such a poor quality product, but then again this is the first time I have used Netgear in a long time - last product was a DG834 (I think).

 

Seems like the forum is just full of complaints about their products recently - not good!

 

Time for an e-mail to the CEO maybe - I do have an e-mail address for him (patrick.lo@netgear.com)

 

Screen Shot 2018-01-20 at 7.52.44 PM.png

 

UPDATE......

 

After 15+ minutes of trying to connect, the only device that was on at the time has finally connected - no change of password or anything.

Message 7 of 73
xnsys
Luminary

Re: R9000 - Firmware 1.0.3.6 - Discovered Issues

It's relevant, but not so relevant that we need to consider it in this case - most modern devices support it.

 

At 1m from the router I can hit a TX rate 1300Mbps, and get a steady copying of a file at 75MBps - which is faster than the AirPort Extreme or Cisco 3802i - it's just as you move away where things go sour.

 

I have a call with Netgear apparently, so be interesting to see what they have to say.

Message 8 of 73
xnsys
Luminary

Re: R9000 - Firmware 1.0.3.6 - Discovered Issues

No devices that have 4x4 QaM on the 2.4Ghz - but sort of irrelevant as the router should adapt accordingly - or maybe that's the issue causing it to crash...

 

The 10GbE is the up-link from the core switch - if you're testing something then make sure that there are no bottle necks in the rest of the infrastructure Smiley Happy

Remember, the R9000 is only working as a AP, so can do away with the WAN uplink as it all becomes bridged.

 

I can tell you that the HUB in the back works well, that can see 400Mbps with 4x devices connected transferring from the NAS, which is connected to the core switch via 10GbE

Message 9 of 73
xnsys
Luminary

Re: R9000 - Firmware 1.0.3.6 - Discovered Issues


@Case850 wrote:

>>> Remember, the R9000 is only working as a AP, so can do away with the WAN uplink as it all becomes bridged.

 

Perhaps it's a case of different terminology, but if you use the R9000 in AP mode you have to connect via the R9000 Ethernet WAN port to the upstream router.

 

Also if you are using the R9000 in AP mode I would not be placing it right near the Apple router. Perhaps turn off the Apple Wifi Radios while testing.

 

 

 

 


Not strictly true - think of the 2.4 and 5GHz radios as LAN ports, when in AP mode the whole thing will become a switch, and therefore it will not make any difference which port you are plugging into.

 

Although when in "Router" mode, yes you will need to plug your xDSL / Cable connection into the WAN port if you require authentication.

 

Both the AirPort Extreme and the R9000 are using seperate channels, so won't be interferring with each other - although at the moment I'm determined to get the R9000 working properly, so have been having fun with the disconnects and poor wifi signal.

 

 

 

 

Message 10 of 73
xnsys
Luminary

Re: R9000 - Firmware 1.0.3.6 - Discovered Issues


@Case850 wrote:

>>> Not strictly true - think of the 2.4 and 5GHz radios as LAN ports, when in AP mode the whole thing will become a switch, and therefore it will not make any difference which port you are plugging into.

 

Yes it does matter. Read the bottom of page 62 of the R9000 user manual. You need to use the Internet/WAN Ethernet port and set the Router to AP mode in the configuration.


Think of it this way - in AP mode the WHOLE array of ports, plus the radios are bridged - and become a switch/hub, so therefore it will not matter which port you plug in your uplink - same as if you're uplinking any other type of switch/hub.

 

There is no technical justification that the WAN port needs to be the uplink while in AP mode - but there is a technical justification to use the WAN port when in "Router" mode.

 

I would think that the reason that they have suggested to use the WAN port initially to set-up AP mode is that the WAN port in "Router" mode will get a DHCP address, and therefore allow access to the web-portal in order to change the setting.  If plugged into any other port when in "Router" mode then you wouldn't be able to easily access the "genie" interface.

Message 11 of 73
xnsys
Luminary

Re: R9000 - Firmware 1.0.3.6 - Discovered Issues

The only time I have ever seen some "funky" stuff with regards to the WAN port has been for VDSL in the UK - where the ports have been VLAN tagged for VLAN 101.

 

Considerig that none of the ports are VLAN tagged, then there won't be an issue using whatever port you like in AP mode.

Message 12 of 73
sensei
Guide

Re: R9000 - Firmware 1.0.3.6 - Discovered Issues

Having avoided the last two Firmware upgrades, due to problems with ‘Attached Devices’ caused by V1.0.2.32, I was excited to see FW V1.0.3.6 which, from the release notes, looked like it fixed these problems and a whole host of others.  After installing this new FW version, my R9000 was basically bricked!  I was able to access the Genie Admin page and see that my router was able to see the Internet perfectly fine, and when I called my ISP, they were able to see that the router was connected to their modem, but none of my attached devices (either wired or wireless) were able to see the Internet.  I could access the Admin page (192.168.1.1), but that was it.  All of the settings were perfect, the Internet status shows ‘Good’ and everything looked perfect from within the routine administration, but still no Internet access.  I thought that my router may have had other problems, so I got amazon.com to send me a brand spankin’ new R9000, and I started the installation process once again.  During the installation process, where it checks for the latest Firmware, it recommended V1.0.3.6, so I decided to install this version on the new router, as I assumed the problems I was experiencing were anomalous to my older R9000.  Once again, after the installation, NO Internet access! Smiley Sad  The administration page shows that it’s able to see the Internet via my ISP’s modem (COX Business with a Fixed IP), but none of my attached devices could get past the router.  Thinking this could possibly be an ISP problem, I had COX dispatch a Technician to my house, and he replaces the modem with the newest model, and everything was working perfectly when I connected my computer directly to the modem.  However, once I reintroduced the router into the equation, between my Modem and my Computer, still no Internet access.  I spent about an hour on the phone with my ISP’s support and they were unable to see any problems on their end.  At this point, I decided to begrudgingly call Netgear Support.  I got one support specialist on the phone and he was helping me Troubleshoot my problem, but we got disconnected because I have terrible cell service (I usually use VOIP, but without Internet access this is not possible) and he never called me back, even though I asked him to call me back due to my bad cell service.  I once again called Netgear Support and got a woman this time and told her that I have bad cell service and to call me on my land-line with only has local service.  Fortunately she called me back, but after spending the next 4.5 hours on the phone Troubleshooting the problem caused by the FW upgrade, we were no further ahead that when we started.  At this point they gave me the following two options:

  • Await further Troubleshooting from their 2nd level support at some future date, which they would not specify. Since my Internet has been down for several days at this point, and I need the Internet to do my job (I’m a Software Engineer that works remotely from home), this wasn’t a very good option.
  • Replace my router with a new R9000, but I’ll need to stay on the ‘old’ FW version that comes shipped with the system (V1.0.0.68 or V1.0.1.18). This is the Band-Aid option that I had to accept because I need to get back online, even though I would love to get this problem resolved because I may never be able to update my FW for the life of my router, for fear of yet another Brick.  Choosing this option, I was shocked that they wanted to charge me a huge fee for next day shipping, even though this is their BUG.  However, after a bunch of protesting, the support specialist, after speaking with her manager, decided to acquiesce and waived the fee Smiley Happy

Now, here I sit with 2 R9000 bricks awaiting my FedEx delivery at some point today.  Since I have 10 days to return my old system, I think I’ll try to setup a call with their 2nd level support to see if we can Troubleshoot this problem to a conclusion, because I’d like to be able to use the latest (and often not greatest) Firmware going forward.   Wish me luck…

 

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 13 of 73
sensei
Guide

Re: R9000 - Firmware 1.0.3.6 - Discovered Issues

Of course there is a reason why I selected this router, and yes I know that it "was" cutting edge a few years ago, but much of the technology in this router has now become mainstream.  For bleeding edge routers, I’d wait for the Netgear XR500 or the ASUS RT-AX88U / Lyra Trio, which were shown at this year’s CES.  However, there are certain features that this router has that I need, which is the original reason why I purchased my original R9000 on Nov 25, 2016.  I am an expert user and would fix the problem myself if I had the FW source code, but alas I’m at the mercy of the Netgear developers.

Message 14 of 73
rebel_orbi
Tutor

Re: R9000 - Firmware 1.0.3.6 - Discovered Issues

It usually is cheaper and easier to reskin a popular product and rehash it then invest resources in fixing their recently end of life enthusiast products....

Message 15 of 73
YamY2_PT
Star

Re: R9000 - Firmware 1.0.3.6 - Discovered Issues

Good news for me as I've just installed the last Voxel's firmware 1.0.3.8, and my router now is like giving a new "breath".

60GHz LED light bug has been fixed, at least for me Smiley Happy

5GHz radio is now considerably powerfull than ever !

GUI glitches looks like have been solved, and router responds faster than stock firmware.

Also there are a bunch of other updated packages can be watched at Voxel's web page.

Fortunatly there are some people out there willing to spend time improving the "poor" stock firmware... so would like to encourage you guys to support people like this by donate no matter what amount is going to be... remember that 1 singles dollar makes all difference Smiley Happy

Message 16 of 73
Davidoo
Apprentice

Re: R9000 - Firmware 1.0.3.6 - Discovered Issues

I went to Voxel's page and didn't see that version available. Can you share where you found it?
Message 17 of 73
Davidoo
Apprentice

Re: R9000 - Firmware 1.0.3.6 - Discovered Issues

Never mind, I didn't scroll down to see it. Which one did you use, the one with HF-HW or HF?
Message 18 of 73
YamY2_PT
Star

Re: R9000 - Firmware 1.0.3.6 - Discovered Issues

I'm using the "HF-HW", which according to Voxel's, “HW” version means hardware acceleration of OpenSSL, so if you don't use it, you should be ok with HF.

Please share your experience after installing it in your router.

Message 19 of 73
Davidoo
Apprentice

Re: R9000 - Firmware 1.0.3.6 - Discovered Issues

Thanks, it could be a few days before I have enough time to mess with it.
Message 20 of 73
Davidoo
Apprentice

Re: R9000 - Firmware 1.0.3.6 - Discovered Issues

I want to try this Voxel firmware.  I have downloaded the .img file and know how to go into the interface and install it.  There is some mention of installing something called DD-WRT as well.  Is this required first before installing firmware from outside the Netgear official site?  I don't think that is required, but want to be on the safe side and not brick my X10.

Message 21 of 73
YamY2_PT
Star

Re: R9000 - Firmware 1.0.3.6 - Discovered Issues

Hello Davidoo,

I know what you are talking about, but Voxel says somewhere you basically just need to do a reset, then install their firmware and make a new reset to make sure router is reading all new packages.

 

To revert the process, you're fine to install original Netgear firmware straight from Voxel's GUI page. Usually a reset is always necessary to refresh the current installation.

 

I've already tried reproduce all these steps, and nothing wrong has happened, so you are good to go Smiley Happy

Message 22 of 73
Davidoo
Apprentice

Re: R9000 - Firmware 1.0.3.6 - Discovered Issues

I installed the Voxel 1.0.3.8 firmware tonight and it works great.  The 60Ghz led light bug is gone and higher signal as well.  Took only 2 minutes.  

Message 23 of 73
YamY2_PT
Star

Re: R9000 - Firmware 1.0.3.6 - Discovered Issues

Awesome, glad it's working good for you too Smiley Happy

 

 

Message 24 of 73
KristinaS
Apprentice

Re: R9000 - Firmware 1.0.3.6 - Discovered Issues


wrote:

I'm using the "HF-HW", which according to Voxel's, “HW” version means hardware acceleration of OpenSSL, so if you don't use it, you should be ok with HF.

Please share your experience after installing it in your router.


use hw alsways. nobody uses openssl directly but such stuffs as openvpn/https/whateverelse use openssl lib. i have not ideas why voxel releases not hw version.

Message 25 of 73
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