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Re: R9000

I think it is the modem,

Reason: I should be about to hook my modem into the computer and get a website right?

2.) Nothing happen (Could that be a sign?)

3.) My provide Spectrum is looking into it, but no reply yet  

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 26 of 42
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Guru

Re: R9000

You should be able to browse the internet directly connected to the modem. If you'd just disconnected the router from it and plugged in a computer, no it wouldn't work. You'd need to reboot the modem with the PC hooked up. You've stated rebooting the modem fixes the problem so you'd have to browse/use the computer for a while to see if it quits working. If it does, its the modem. 

CM1100->RAX200->GS716v2->RBR50->RBS50-RBS40V-RBS50Y
Message 27 of 42
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Re: R9000

OK that did work (Modem connected to Computer) 

OK then what's next if modem works and router works.

Why am I lossing connection? 

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 28 of 42
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Guru

Re: R9000

Ok but if you're internet drops out sporadically, you need to test it for a long enough period to make sure its not the modem causing it. Not just a couple minutes. 

Did you try to log into the modem to get your connections info off the MODEM?

 

CM1100->RAX200->GS716v2->RBR50->RBS50-RBS40V-RBS50Y
Message 29 of 42
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Re: R9000

Sorry to say I'm not that computer or modem smart!

Please give more information?

I hooked my modem to my computer:

Spoiler

 

 

Smiley Surprised

How do I fine out all the information I need about my modem?

Again sorry Smiley Embarassed

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 30 of 42
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Guru

Re: R9000

Please read back through the posts.

I've explained how to access the modem (not a netgear product so more details on that would be from your isp or the modems forum).

I've explained what I need from you in terms of determining router vs modem issue in terms of wifi drop versus internet drop.

I'm not getting the details that I need from you to help you and when the explaination is in a prior post, it hinds helping you. 

CM1100->RAX200->GS716v2->RBR50->RBS50-RBS40V-RBS50Y
Message 31 of 42
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Guru

Re: R9000

In terms of your modem, again if the drops are sporadic or only happen every couple days, you'll need to leave the computer attached to the modem for a day or several days to see if the connection is dropping. 

CM1100->RAX200->GS716v2->RBR50->RBS50-RBS40V-RBS50Y
Message 32 of 42
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Re: R9000

modem worked just fine now what?

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 33 of 42
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Re: R9000

Screenshot (1).png

Message 34 of 42
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Guru

Re: R9000

Pictures need to be approved by a moderator. It can take a bit of time sometimes. 

One thing you can try is there is a new firmware out. you can try manually installing it, resetting your device, and using it for a bit and seeing if it fixes your issue. 

CM1100->RAX200->GS716v2->RBR50->RBS50-RBS40V-RBS50Y
Message 35 of 42
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Re: R9000

Did not see a New Firmware
Message 36 of 42
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Guru

Re: R9000

Then you're still using the auto update method and not the manual update method recommended when you're having issues with a device. 

https://www.netgear.com/support/product/R9000.aspx#Firmware Version 1.0.4.36 - Hot Fix

here's where to get it from. manually download it, install it over an ethernet connection, and factory reset your device afterwards.

CM1100->RAX200->GS716v2->RBR50->RBS50-RBS40V-RBS50Y
Message 37 of 42
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Re: R9000

Did not work gave me and error and asked me to sign up for some account 

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 38 of 42
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Guru

Re: R9000

That didn't help either. We need better communication. What I mean is details. I need you to be more forthcoming with details on failure points, what you're doing, etc. Expand what you're communicating to me so I can better to assist you. 

What didn't work. At what point did it fail.

Did it fail to download? Did you fail to unzip it? 

What is asking for your account?

If you're not sure, take screen snips of whats going and attach the to show me along with details. 

Here's the support site:

https://www.netgear.com/support/product/R9000.aspx

go to downloads. It'll take you to the newest firmware.  Download it and unzip it. 

Onces its unzipped, follow the manual firmware install instructions to install it. 

  1. Log in to the router using a Web browser. The URL is http://www.routerlogin.net.
  2. Click ADVANCED tab > Administration > Firmware Upgrade. 
  3. Click Browse and find the file you just downloaded.
  4. Click Upload. Do not interrupt the upgrade while the router does this step.

Once its fully installed and the route has rebooted, factory reset it. Click ADVANCED tab > Administration > Backup > Erase  

this will let you reset it back to factory. Then redo your installation.  

 

CM1100->RAX200->GS716v2->RBR50->RBS50-RBS40V-RBS50Y
Message 39 of 42
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Re: R9000

I have done everything you have asked. 

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 40 of 42
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Re: R9000

Should my led light on the router be blinking like it is getting information or a signal? Reason I ask is because everything is blinking and again I have a cloud hooked up to my router and thats how I know that my internet is out when the light goes red or my kids scream the internet is out.

If what you told me does not work then want next? Maybe buy a new Router?

 

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 41 of 42
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Aspirant

Re: R9000

Im having issues with my connection as well but isnt 1.0.4.36 HOT FIX a BETA version?

Message 42 of 42