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RAX120 unable to connect to Armor

JSMTX
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RAX120 unable to connect to Armor

I purchased the Nighthawk Armor and can’t get it to work. When I attempt to access it using my Nighthawk App I get an error message that says something when wrong with my subscription activation and to call a phone number and give them the following code: “ARM-PYMT-EXP”. I have called numerous times and keep getting a run around- including escalations to nowhere. Any suggestions? My credit card was charged. I have tried a complete reset of my router and have made sure my software is up to date.
Model: RAX120|Nighthawk AX12 12-Stream WiFi Router
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plemans
Guru

Re: RAX120 unable to connect to Armor

try clicking on "mynetgear" at the top. register an account (or log in). Then the device. 

From there you can go to "my support"--- "contact support"  --->"my subscription services" 

From there you can contact support 

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