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RAX50 AX5400 SONICWALL FIREWALL QUESTION

Ericwig
Aspirant

RAX50 AX5400 SONICWALL FIREWALL QUESTION

Purchased nighthawk AX5400. Ran into installation problem that suggested I call for support. Was told error was associated with to many devices attached to system. Was told that that I was going to be referred to a technician that would clean up my system and that I need to protect my IP address with SonicWall firewall which I agreed to purchase. It was sold by Geeks on Line entity. When I went on line to investigate SonicWall I noted that it looked like they sell a device that went in line with system not something that was installed. My question is is Geeks on Line an entity that is associated with NetGear and is SonicWall a firewall that works with Netgear router AX5400? Question is was I scammed?
Message 1 of 8

Re: RAX50 AX5400 SONICWALL FIREWALL QUESTION


@Ericwig wrote:
My question is is Geeks on Line an entity that is associated with NetGear and is SonicWall a firewall that works with Netgear router AX5400?

Which "Geeks"  is this? (That's a general label that lots odd people can use.)

 

Netgear is associated with GearHead, which may or may not call itself a hangout for geeks:

 

GearHead Support | NETGEAR

 

You get 90 days post-purchase free setup support from Netgear. GearHead kicks in after that as a paid for service.

 

This community is free.

 

If your "geeks" contact was after making a web search, then there is a good chance that you ended up on a scam site. There are plenty out there that buy search results in a bid to extract money from people.

 


Was told that that I was going to be referred to a technician that would clean up my system and that I need to protect my IP address with SonicWall firewall which I agreed to purchase.

That sounds like classic scam. I hope you didn't part with any money or, even worse, grant them remote access to your network.

 



Question is was I scammed?

That's my guess.

 

For help with the RAX50 try the appropriate bit of this community.

 

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Nighthawk Routers with WiFi 6 (AX) - NETGEAR Communities

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

 

Message 2 of 8
FURRYe38
Guru

Re: RAX50 AX5400 SONICWALL FIREWALL QUESTION

The RAX already has a firewall built in. 


@Ericwig wrote:
Purchased nighthawk AX5400. Ran into installation problem that suggested I call for support. Was told error was associated with to many devices attached to system. Was told that that I was going to be referred to a technician that would clean up my system and that I need to protect my IP address with SonicWall firewall which I agreed to purchase. It was sold by Geeks on Line entity. When I went on line to investigate SonicWall I noted that it looked like they sell a device that went in line with system not something that was installed. My question is is Geeks on Line an entity that is associated with NetGear and is SonicWall a firewall that works with Netgear router AX5400? Question is was I scammed?

 

Message 3 of 8

Re: RAX50 AX5400 SONICWALL FIREWALL QUESTION

Don't they all?

 

Another sign that this was a scam.

 


@FURRYe38 wrote:

The RAX already has a firewall built in. 


 


 

Message 4 of 8
FURRYe38
Guru

Re: RAX50 AX5400 SONICWALL FIREWALL QUESTION

Yep. 

Message 5 of 8

Re: RAX50 AX5400 SONICWALL FIREWALL QUESTION

Looking at the "Geeks on Line" site, if that is what we are talking about, I can't see that it makes any great claims for a Netgear connection.

 

So I don't know if that is right and how @Ericwig got there.

 

If it is passing off in any way, then it  could be something that @ChristineT might like to pass on to the lawyers.

 

 

Message 6 of 8
Ericwig
Aspirant

Re: RAX50 AX5400 SONICWALL FIREWALL QUESTION

I was using the Nighthawk application to install and it got me to a point were it told me that it had failed do to an error and to connect with support. Which I did and connected to an individual who said he was Netgear support named Sam. Sam asked what error was incured and told me my system had been compromised and that he was referring me to a technician which could clean my system up and install an IP firewall called SonicWall. I ended up buying a lifetime support for $549. Which went off pending last night. If legal could help it would be appreciated.
Message 7 of 8
DarrenM
Sr. NETGEAR Moderator

Re: RAX50 AX5400 SONICWALL FIREWALL QUESTION

DId you get any type of case number from the rep if so I can check and see if you actually spoke to NetGear support?

 

DarrenM

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