Orbi WiFi 7 RBE973
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RBR750 with Regular WiFi Drops

Ra21V12eN
Tutor

RBR750 with Regular WiFi Drops

I've previously contacted support who had me change a mess of Wireless Settings in my router.  They didn't really solve the problems and we'd been gone on vacation for a while and now am past my free support.

 

I have an RBR750 with 2 satellites connected to Comcast via a self owned Netgear cable modem.  I regularly see connection speeds in excess of 500Mbps and the most recent was 599.84Mbps down and 18.58 up.

 

The issue that I have is frequent WiFi connection drops on my wireless devices such as iPhone, Android Phone, iPad and my Amazon devices.  These devices are all connected on the Guest Network.  I have a work laptop regularly connected to my guest network and the only time it ever loses connection is when my internet goes down.  I never see the changing lights on the router or satellites unless my internet is completely out as suggested by the latest Firmware update.

 

I'm currently on Firmware: V4.6.3.16_2.0.51

 

Where do I start when it comes to trying to resolve this?

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FURRYe38
Guru

Re: RBR750 with Regular WiFi Drops

Netgear has set up a community forum specifically for the Orbi AX (WiFi 6) products. Most of the people who watch that forum are more likely to have experience with Orbi AX and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax

 

v3.16 FW has been superseded by v5.14. 


Please use this link to the main forum product list to review and choose where to make your posts. 
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear


Thank you

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