This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
This is the form email they sent. Address included. For USA. This is from the Netgear rep.
"
Thank you for responding. It shows in our system that you opted for ....allows you to return the defective unit to the RMA fulfillment center. As soon as the fulfillment center receives the defective product, a replacement unit is shipped out to your address.
Below is the address where you can send the defective product:
Netgear doesn't answer. Reading the thread also gives that information to anyone needing help.
The only answer is going to be the same US RMA address. If that's not what is needed then I guess this person is going to have a fun time getting anyone at Netgear to actually do their jobs.
If that's not what is needed then I guess this person is going to have a fun time getting anyone at Netgear to actually do their jobs.
Well, please be realistic. Netgear does send the RMA information out in an email. Yes, we have received several of these emails over the years. The problem with this process is that email is more a worldwide war site - to many email providers block emails to aggressively. That's the problem. And email users fail to find the RMA email e.g. in the Spam or whatever special inbox in case an over pedantic email system has not let it in. That's the even bigger problem. It's a little bit cheap to blame the sender of the email. Especially because they do everything right - if neither Google not Microsoft large clouds are blocking these emails, things are right.
Netgear on the other hand should be aware of that, and add the RMA address to the online Web interaction. Again for the records, I'm adding the community manager in charge @ChristineT to carry this awareness into the organisation.
I blame Netgear because they didn't send it. I don't have problems with other emails getting blocked, I know how to check clutter/spam, and I never got the email.
Netgear doesn't do anything right in my experience, but you feel free to live in your rose colored world. I, on the other hand, have a worthless router that was a 'replacement' and no way to convince those tools it's just as broken as the original because I'm repeatedly told to power cycle it or update the firmware through my ISP which isn't possible. I have no faith in them because they are at fault.
I blame Netgear because they didn't send it. I don't have problems with other emails getting blocked, I know how to check clutter/spam, and I never got the email.
@Christian_R please ensure this Netgear customer does get the RMA information he requested.
