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Re: ReadyShare Vault: No readyshare device detected

Rene-de-Ruyter
Aspirant

ReadyShare Vault: No readyshare device detected

Hi all,

 

I have a problem with accessing the readyshare drive in ReadyShare Vault. In fact it doesn't present itself at all.

 

But..., The connected USB drives ARE available and accessable under \\readySHARE in windows explorer.

 

A workaround is to create a mappped drive in Windows and then that mapped drive becomes available in ReadyShare Vault. But I don't think that is the right procedure

 

My environment:

Windows 10 with latest update to date (20170627)

Netgear R7800 with latest update to date (20170627)

ReadySHARE vault with latest version to date (20170627)

USB drives i tried:

* Toshiba USB 2.0 Ext. HDD

* Intenso External USB 3.0

* SAMSUNG HD204UI

* SAMSUNG HD502HI

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 1 of 8

Accepted Solutions
Rene-de-Ruyter
Aspirant

Re: ReadyShare Vault: No readyshare device detected

Hi Elaine,

 

I went one version back and it all worked!

 

I then went to the latest FW version and it still seems to work.

 

No clue why, but happy.

 

 

View solution in original post

Message 7 of 8

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ElaineM
NETGEAR Employee Retired

Re: ReadyShare Vault: No readyshare device detected

Welcome to the community, @Rene-de-Ruyter

 

Kindly try to disable any firewall installed on your computer and see if that will work. 

 

 

How to use the ReadySHARE Vault Software?

Message 2 of 8
Rene-de-Ruyter
Aspirant

Re: ReadyShare Vault: No readyshare device detected

Hi Elain,

 

I tried several things:

  • Disabled all my security settings (including diisabling the firewall) on the Windows box
  • Disabled as much as possible security settings on the router
  • Added the share credential to the Windows box
  • Turned off QoS on the router
  • Reinstalled the SW
  • Installed the SW on another Win10 Box

None of these resulted in a solution. Do you have suggestkions for other things to experiment with?

 

Best regards,

René

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 3 of 8
JamesGL
Master

Re: ReadyShare Vault: No readyshare device detected

Hi Rene-de-Ruyter,

 

What is the firmware version of the router?

Can you try to install the vault on a different computer and check if the same problem.

Message 4 of 8
Rene-de-Ruyter
Aspirant

Re: ReadyShare Vault: No readyshare device detected

Hi James.

 

I am using firmware version V1.0.2.28 on the router

 

I have tried Vault on the 2 laptops I have running both Win10. One is a Dell and the other a HP. Both protected by different systems. The Dell by F-secure and the HP by Avast.

 

I turned both protection systems off (including firewalls) as a test, but this didnt solve the problem.

 

Another thing I noticed is that the statistics are not working. All indications are 0.00Mbps. And QoS can only be set to automatic. Is this a firmware configuration or could my router be broken?

Message 5 of 8
ElaineM
NETGEAR Employee Retired

Re: ReadyShare Vault: No readyshare device detected

Can you try to use a different computer to isolate?

On the other PC can you totally uninstall any firewall installed?

For the router, can you downgrade the firmware and see if it will show the correct statistics.

Message 6 of 8
Rene-de-Ruyter
Aspirant

Re: ReadyShare Vault: No readyshare device detected

Hi Elaine,

 

I went one version back and it all worked!

 

I then went to the latest FW version and it still seems to work.

 

No clue why, but happy.

 

 

Message 7 of 8
ElaineM
NETGEAR Employee Retired

Re: ReadyShare Vault: No readyshare device detected

That's strange! But that's good news, it's working now.

Thank you for the update!

Message 8 of 8
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