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Readycloud does not show files....using R7000

I log into Readycloud from my browser and the only thing that shows up is my R7000 router.  I tried right-clicking and selecting browse but still I am unable to see any of my backed up files.  I am able to access everything from my iPhone app which is really puzzling.  I also tried to install the Desktop app but it keeps freezing during the install and won't install properly either (currently running Windows 10).  If anyone knows a work-around would be very helpful.  Thank you.

Message 1 of 11
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Aspirant

Re: Readycloud does not show files....using R7000

having same problem, can acess from galaxy phone, but cant not access through signing in through web

Message 2 of 11
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NETGEAR Moderator

Re: Readycloud does not show files....using R7000

Hi All,

 

Do you still have problems with ReadyCloud? If yes, may I know what firmware version you are using?

Message 3 of 11
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Re: Readycloud does not show files....using R7000

i face the same problem as well, i can browse the file via the local network (\\readyshare), but readycloud fails to detect my drive, it just show my r7000 router and says it is not connect with any devices.

 

my r7000 firmware should be the lastest verison.

Message 4 of 11
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NETGEAR Moderator

Re: Readycloud does not show files....using R7000

Hi wfc990,

 

What is the exact firmware version the router is using?

Message 5 of 11
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NETGEAR Moderator

Re: Readycloud does not show files....using R7000

Hi Wfc990,

 

Please provide us update with your case.

Message 6 of 11
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Aspirant

Re: Readycloud does not show files....using R7000

My router's FW is 1.0.4.30. I encounter this problem,too.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 7 of 11
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NETGEAR Moderator

Re: Readycloud does not show files....using R7000

Hi Jayson,

 

Please try this new firmware.

 

http://kb.netgear.com/app/answers/detail/a_id/30695

Message 8 of 11
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Aspirant

Re: Readycloud does not show files....using R7000

Hi

Thanks for your information.

I upgraded the FW. But I still encounter this problem.

After I did several tests. I found if i set the read /write security(need admin) , I cannot see the file in Ready cloud.

If I set without security (no password) it works.

 

P.S. I did not encounter this prblem using readycloud account (not mynetgear account), even I set the security.

Thanks

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 9 of 11
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NETGEAR Moderator

Re: Readycloud does not show files....using R7000

Hi Jayson,

 

Reset has been performed after the update, am I correct?

Message 10 of 11
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NETGEAR Moderator

Re: Readycloud does not show files....using R7000

Hi Jayson,

 

Any updates regarding your case?

Message 11 of 11