Readycloud files aren't available through the browser - R7000

[dmanduff]

I setup Readycloud on my R7000 using a 250gb Samsung SSD but I can't access my files through the web interface (the only option available for my Macbook). The Android app on my phone works great remotely (but only the app - no files are visible when using the browser).

I've tried using the latest versions of both Chrome and Safari multiple times over the past month to no avail. Any help would be GREATLY appreciated. Thanks!

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Device: Nighthawk R7000

Firmware: Firmware V1.0.7.2_1.1.93

OSX 10.11.6/Macbook Pro

Android 6.0.1/Nexus 6

Android App (works fine)

Android Browser (no files- same as desktop

[JamesGL · Accepted solution]

Hi dmanduff,

I did replicate your issue in our lab but I was able to access the drive using the ReadyCloud. Can you try to reset the router and reconfigure.

JamesGL
Community Team

[dmanduff]

Anyone?

[JamesGL]

Hi dmanduff,

Let me check on this and will get back to you.

JamesGL
Community Team

[JamesGL · Accepted solution]

Hi dmanduff,

I did replicate your issue in our lab but I was able to access the drive using the ReadyCloud. Can you try to reset the router and reconfigure.

JamesGL
Community Team

[JamesGL]

Hi dmanduff,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

JamesGL
Community Team