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Remote access not showing router

Winmoz
Aspirant

Remote access not showing router

I have had to reset my router and now it doesn’t appear in Remote Access on iOS app. When I log on I just get a screen that prompts me to select the router I wish to manage, but the list is not populated. Also. The app refuses to acknowledge that 4G is an internet connection and only allows me to sign on if I am connected by WiFi.
Model: R7000|AC1900 Smart WIFI Router
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vmwnek
Guide

Re: Remote access not showing router

I have the same issue with the Genie Mobile App

 

Please help.

Message 2 of 3
JoseAndres041
Luminary

Re: Remote access not showing router

You could try to disable/re-enable Remote Management. You can also try to remove the device as well.

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