OK I did that. Still no worky. Anyone have any idea why my video feed won't work? I'm on the latest firmware...I've rebooted...did all the obvious stuff. Ready to throw this router away.
I am encountering the same issue with my Ring stickupcam with my AC2200 Nighthawk Extender
I emailed netgear support and the told me about updating the wifi channels so that there is less interference... It still hasnt worked but I will follow this discussion in case there is a solution.
I spoke to Ring too and worked with a couple reps... For me, the issue only occurs with the nighthawk, and it cannot be duplicated with other routers/extenders. It really doesn't make any sense.
Spent 2 hours on the phone with a very patient Ring Level 2 Help. He took control of my router and tried a dozen or so changes , all to no avail. Seems like someone at Netgear could come up with a solution. Possible?
Thanks for the response. So at this point I think it would be appropriate for Netgear to come forward and solve the problem. Hello! Netgear, where are you???
Lol seriously.. I feel like we tried everything. Ring was definitely better in the customer support side. It is 1 response a day for Netgear.
There is just something with the security/firewall built in. We tried port forwarding/triggering, DMZ, moving things around.
Live feed never worked, the motion was intermittent, and at some points the ring would just say network error. I connected to another router and it never had the problem again. I tried a different extender too and no issues.
Hands down Netgear has the better networking products currently, but only when they work.
Maybe they have a preference for their Arlo cameras..
I have the Ring Pro and could only get the live video and motion detection working by disabling the firewall on my ISP provided router. The link below will tell you what ports you need to have open for the Original Ring Doorbell. I've heard rumor the Pro uses additional ports. I enabled all the ports listed and mine still didn't work until I disabled the firewall. I've spent 3hrs on the phone with their techs and had a new doorbell shipped to me. I'm 100% positive it's a router firewall port issue. I just emailed them and I'm hoping to get an answer with the additional ports that need to be enabled. With all that said, my brother has a Netgear router and his Ring Pro worked with no issue at all. I need to look at his firewall settings and see if I can cipher off his open ports...
What Ports Do I Need to Open in My Firewall for Ring Doorbells and Chimes?
