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SiteUser123's avatar
SiteUser123
Aspirant
Mar 16, 2020
Solved

Router Login Failure

Just upgraded the firmware and now the router login doesn't work.  Tried it with just the IP and that didn't resolve.  Seen a lot of complaints about logins.  Seems like that's something that should be addressed by now.  Tried incognito mode and that didn't work either.  Everything resolves to https://www.netgear.com/home/products/networking/routerlogincom.html or not at all.

  • labatt's avatar
    labatt
    Mar 16, 2020

    Folks on this forum are end users like you. Some have experience and can help others. 

    Have you tried using a browser and going to the router's IP address, typically 192.168.1.1. Apps and relying on the DNS lookup for access can be iffy at times. 

5 Replies

  • > the router login doesn't work. [...]

     

       "not work" is not a useful problem description.  It does not say what
    you did.  It does not say what happened when you did it.  As usual,
    showing actual actions (commands) with their actual results (error
    messages, LED indicators, ...) can be more helpful than vague
    descriptions or interpretations.

     

    > [...] Tried it with just the IP and that didn't resolve. [...]

     

       "Tried" _what_, exactly?  With _which_ "the IP"?  What, exactly, does
    "didn't resolve" mean to you?  See "not a useful problem description
    [...]", above.

     

    > [...] Seen a lot of complaints about logins. [...]

     

       Swell.  The non-psychics in your audience may not be able to guess
    what you saw where.

     

    > [...] Everything [...]

     

       Which subset of real "Everything" did you actually try?

     

    > [...] resolves to [...]

     

       Welcome to what may be the worst error message in the world.  For an
    explanation, try:

     

          https://community.netgear.com/t5/x/x/m-p/1365830

     

       Briefly, the idea is that "[www.]routerlogin.net" (or ".com") should
    point to your own router, but that's true only if you use your own
    router for DNS name resolution.  (Or, if the Netgear router can
    intercept your DNS queries.)  Regardless, you should be able to get to
    the thing using its IP address, if you can determine (or guess) that.
    Normally, that would be something like "192.168.1.1" (for a plain
    router) or "192.168.0.1" (for a modem+router), but it could be
    different. ("10.0.0.1" is a typical alternate, for example.)

     

    > [...] or not at all.

     

       See "not a useful problem description [...]", above.

      • labatt's avatar
        labatt
        Mentor

        Folks on this forum are end users like you. Some have experience and can help others. 

        Have you tried using a browser and going to the router's IP address, typically 192.168.1.1. Apps and relying on the DNS lookup for access can be iffy at times.