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Re: Router Web Page refuses to connect after updating settings
> [...] guess you didn't like my post.
Still not thrilled by it. (What's the actual error message from the web browser?)
> Firmware version: V1.0.0.51_1.0.1
This must be some new meaning for "the latest". I see "V1.0.0.53_1.0.2" on the server.
> >Latest firmare: > When I checked if an update was available the router said I had the > latest version
Relying on Netgear firmware to "Check for new version from the Internet" is like relying on Netgear firmware for anything -- the result is often disappointment.
Visit http://netgear.com/support , put in your model number, and look for Downloads. (For older versions, under Firmware and Software Downloads, look for "View Previous Versions".) Find the kit(s). Download the kit(s) you want. Read the "Release Notes" file for instructions.
> > Reset router: > I mean power cycle
That's not the common meaning of "reset" in this context.
Visit http://netgear.com/support , put in your model number, and look for Documentation. Get the User Manual. Look for "reset". It's far from a sure thing, but it's possible that a settings reset (and manual reconfiguration) would help in this case. (Restoring saved settings could restore old problems.)
> >Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router: > This was the only one I could select in the forum but it is v2
But yes, that firmware version agrees with "v2". (Netgear "Community" forum organization and administration are on a level similar to its router-firmware quality.)
> I posted here instead of a formal support request because I can't always > reproduce the error and thought someone might have come across the same > issue.
It's worth a try, but a reproducible error is always easier to fix, and a bug which never gets formally reported may never get fixed.
> I will try and older firmware version
I'd start with the newer one, and than start working backward. (And/or a settings reset.)
> Yes this is a minor issue, [...]
I disagree, but it would bother some users more than others. (Especially those with remotely operated equipment.)
Netgear routers have some history of management web servers dying with little or no provocation. I don't recall reading of any cases of this on a D7000v2, but that proves nothing.
> [...] Maybe my expectation is too high for a consumer grade router.
I'd say not. My D7000[v1] (currently V1.0.1.70_1.0.1) is not bug-free, but can't remember ever catching its web server dying. Generally, if that happens, it's a bug.
Re: Router Web Page refuses to connect after updating settings
Is the issue that you update and cannot connect until a reboot. That to me seems like a very minor issue if that is what you are talking about. I have had routers in the past that would not work correctly until a reboot after firmware update. My thinking, which could be totally wrong, that there is info in the /tmp info that is not correct after the update. A reboot clears the /tmp directory so those files get rebuilt. How Linux works which is the base for these.
Re: Router Web Page refuses to connect after updating settings
> I am using a Nighthawk D7000v2 as my main router.
Firmware version?
> When I change settings on the router via netgear genie (router web > page), most of the time it will refuse to connect after updating.
Which settings, exactly? "most of the time" is not helpful. Does some specific change always cause the problem? Does some other specific change never cause the problem? Or does some specific change sometimes cause the problem, and sometimes not?
What, exactly, does "it will refuse to connect" mean? What, exactly, are you doing? Is there some actual error message which you get (from your (unspecified) web browser?)?
> I have the latest firmware [...]
As always, an actual version number would be more useful than your opinion of what's "the latest" today.
> [...] and I have reset the router many times, [...]
What, exactly, does "reset the router" mean to you? Power cycle? Hold the Reset button down for several seconds? Other?
> Does anyone have a suggestion on how to fix this?
Submit a formal support request to Netgear? Try a different/older firmware version?
Note that that suggests a D7000[v1], whose firmware is different from that of a D7000v2. (One more reason for providing an actual firmware version.)
> Is the issue that you update [...]
I assume that "change settings" and "update firmware" mean different things. But, again, a detailed description of an actual action which causes the problem might avoid this sort of confusion, too.
This was the only one I could select in the forum but it is v2
> I assume that "change settings" and "update firmware" mean different things
yes, change settings for example, change DNS servers, VLANID, LAN IP, etc.
I posted here instead of a formal support request because I can't always reproduce the error and thought someone might have come across the same issue.
Re: Router Web Page refuses to connect after updating settings
> [...] guess you didn't like my post.
Still not thrilled by it. (What's the actual error message from the web browser?)
> Firmware version: V1.0.0.51_1.0.1
This must be some new meaning for "the latest". I see "V1.0.0.53_1.0.2" on the server.
> >Latest firmare: > When I checked if an update was available the router said I had the > latest version
Relying on Netgear firmware to "Check for new version from the Internet" is like relying on Netgear firmware for anything -- the result is often disappointment.
Visit http://netgear.com/support , put in your model number, and look for Downloads. (For older versions, under Firmware and Software Downloads, look for "View Previous Versions".) Find the kit(s). Download the kit(s) you want. Read the "Release Notes" file for instructions.
> > Reset router: > I mean power cycle
That's not the common meaning of "reset" in this context.
Visit http://netgear.com/support , put in your model number, and look for Documentation. Get the User Manual. Look for "reset". It's far from a sure thing, but it's possible that a settings reset (and manual reconfiguration) would help in this case. (Restoring saved settings could restore old problems.)
> >Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router: > This was the only one I could select in the forum but it is v2
But yes, that firmware version agrees with "v2". (Netgear "Community" forum organization and administration are on a level similar to its router-firmware quality.)
> I posted here instead of a formal support request because I can't always > reproduce the error and thought someone might have come across the same > issue.
It's worth a try, but a reproducible error is always easier to fix, and a bug which never gets formally reported may never get fixed.
> I will try and older firmware version
I'd start with the newer one, and than start working backward. (And/or a settings reset.)
> Yes this is a minor issue, [...]
I disagree, but it would bother some users more than others. (Especially those with remotely operated equipment.)
Netgear routers have some history of management web servers dying with little or no provocation. I don't recall reading of any cases of this on a D7000v2, but that proves nothing.
> [...] Maybe my expectation is too high for a consumer grade router.
I'd say not. My D7000[v1] (currently V1.0.1.70_1.0.1) is not bug-free, but can't remember ever catching its web server dying. Generally, if that happens, it's a bug.
That raises a couple of questions. Is that right? What else is on your network?
If it is a D7000v2, you have posted your message in the section of this community given over to Nighthawk WiFi Routers. (This is easily done, given Netgear's impenetrable community structure.) Your device is a DSL Modem/Router.
You might get better replies, and find other answers, over in the appropriate section:
