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Router Won’t Connect to Internet

Kjung41
Aspirant

Router Won’t Connect to Internet

My brand new router allows me to access routerlogin.net but the led light for the internet is not on. I have gone through the setup procedure as listed, and nothing has been successful. I live in an apartment and am not able to reset my modem, but I don’t understand why it says there is no internet. My thoughts are that if I am able to access routerlogin.net ONLY when I am plugged in to the internet jack in the wall, then I must have SOME internet, yet it says I have none. Does anyone know how to resolve this issue to allow my router to have internet?
Model: R6900v2|Nighthawk AC1900 Smart WiFi Router
Message 1 of 5
antinode
Guru

Re: Router Won’t Connect to Internet

> [...] the led light for the internet is not on. [...]

   What about the other LED indicators?

> [...] I have gone through the setup procedure as listed, [...]

   Which "the setup procedure", "as listed" where?

> [...] if I am able to access routerlogin.net ONLY when I am plugged in
> to the internet jack in the wall, then I must have SOME internet, yet it
> says I have none.

   "routerlogin.net" is the management web site of your own router; it's
not some outside-world web site.  Your web browser should be able to
reach it even if the router is connected to nothing other than your
computer.

> Does anyone know how to resolve this issue to allow my router to have
> internet?

   Someone who knows what's on the other side of that "the internet jack
in the wall" might have a better chance.

   What happens if you connect a computer directly to that "the internet
jack in the wall"?

Message 2 of 5
IrvSp
Master

Re: Router Won’t Connect to Internet

What do you mean by this? " I live in an apartment and am not able to reset my modem,", the modem is in another apartment?

 

This is 'odd'? "My thoughts are that if I am able to access routerlogin.net ONLY when I am plugged in to the internet jack in the wall, then I must have SOME internet, yet it says I have none." Does that really work? What do you see (post a screenshot)?

 

I now suspect the modem you can't reach is connected to a router, possibly a NG, that distributes the signal though walls to a jack you have.

 

If so, you might need to put your router into AP mode?

 

When you plug your PC into the wall jack and run IPCONFIG /ALL, what do you get as results in a Windows Command prompt? Cut and paste that back into your response please.

 

 

Message 3 of 5
antinode
Guru

Re: Router Won’t Connect to Internet

> What do you mean by this? [...]

   Presumably, the apartment building management provides some kind of
Internet service, using a router which is out of the control of the
tenant.

> If so, you might need to put your router into AP mode?

   I doubt that joining some common subnet with other tenants (of
questionable wisdom) would result in a secure environment.

Message 4 of 5
IrvSp
Master

Re: Router Won’t Connect to Internet


@antinode wrote:

> What do you mean by this? [...]

   Presumably, the apartment building management provides some kind of
Internet service, using a router which is out of the control of the
tenant.

That is what I'm thinking and wanted to find out? OP seems to think only a modem is at the other end of the connection. That is what the IPCONFIG will show, depending in IP Address. Going into AP mode, well, we'll see what the OP's answer is and worry about that later.
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