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Router dropping connections on Wireless 5Ghz-2

brosenz
Guide

Router dropping connections on Wireless 5Ghz-2

I've been using the router for about a week with no problems, 3 days ago the 5Ghz-2 wireless network started dropping the connection on my MacBook Pro 13" Retina from 2014, I've tried all the channels 149, 153, 161 etc, same problem, it will get to a point that I will get an error message saying it's not possible to connect to the wireless network. Nonetheless If I switch to the 5Ghz-1 wireless network everything works fine, any suggestion before I decide to return the router, thank you.
Message 1 of 14
mediatrek
Virtuoso

Re: Router dropping connections on Wireless 5Ghz-2

Do you have "Smart Connect" enabled or disabled?
Message 2 of 14
brosenz
Guide

Re: Router dropping connections on Wireless 5Ghz-2

Disabled, two independent 5Ghz bands
Message 3 of 14
Fairytail
Virtuoso

Re: Router dropping connections on Wireless 5Ghz-2

Do you have other devices working with R8000?
Does the Macbook works on a different network?
Have you updated the firmware of the router?
Have you tried resetting the router to factory default?
Message 4 of 14
Sniper308
Novice

Re: Router dropping connections on Wireless 5Ghz-2

I installed this router on my network yesterday and have noticed the 5ghz-2 band loosing connection frequently as well. It seems to loose connection most commonly on my MacBook Pro as well.

I have the following system specs....

NG CM500 Modem
R8000 Nighthawk x6
Time Warner Cable Ultimate 50Mb/10Mb

PC's on the 5Ghz bands include

5Ghz-1
HP Laptop
LG Smart TV

5Ghz-2
ASUS Q502LA Laptop
MacBook Pro
iMac 27"
Surface Pro3

I never loose connection to any devices on 2.4 or 5Ghz-1 but 5Ghz-2 seems problematic for some reason. The router was upgraded to the latest firmware before installation on the network.
Message 5 of 14
avtella
Prodigy

Re: Router dropping connections on Wireless 5Ghz-2

What WiFi adapter is in your Mac? As in the internal one like Intel 7260AC for example.

I have multiple devices on both 5Ghz bands and none are dropping.

It may be a Mac issue, pleases check the following link:
http://osxdaily.com/2014/10/25/fix-wi-fi-problems-os-x-yosemite/
Message 6 of 14
brosenz
Guide

Re: Router dropping connections on Wireless 5Ghz-2

avtella wrote:
What WiFi adapter is in your Mac? As in the internal one like Intel 7260AC for example.

I have multiple devices on both 5Ghz bands and none are dropping.

It may be a Mac issue, pleases check the following link:
http://osxdaily.com/2014/10/25/fix-wi-fi-problems-os-x-yosemite/


I followed the Wifi Fix guide #1 and all my problems got resolved
Message 7 of 14
TANWare
Star

Re: Router dropping connections on Wireless 5Ghz-2

brosenz wrote:
I followed the Wifi Fix guide #1 and all my problems got resolved


And this is located?
Message 8 of 14
brosenz
Guide

Re: Router dropping connections on Wireless 5Ghz-2

TANWare wrote:
And this is located?


It's the same link above
Message 9 of 14
dgeffs
Novice

Re: Router dropping connections on Wireless 5Ghz-2

It seems I'm having similar difficulties. Random drops of internet access all from iDevices (wired connections are all perfect). Router is being used as a WAP only and all radios are independent with Smart Connect disabled. Most devices end up on 5ghz radio 2 and the 2.4ghz band. The 5ghz radio 1 only seems to handle around 1 or 2 devices for the most part.

I've changed channels and assigned a fixed IP address to every device and still have the issue. Firmware is the latest I'm aware of. The WAP is centrally located in a 2 story house and I get full strength signals everywhere in the house. All the devices show connection to the WAP but there is no internet access on all devices at the same time. One or two might be disconnected and the remainder work fine so it's not the actual connection to the internet. Very frustrating and WEF is plummeting. Seriously, I could pay a lot less for a much lower quality WAP and get better results and perhaps I'll have to. I'm running about 15 separate devices between the 3 radios.
Message 10 of 14
TANWare
Star

Re: Router dropping connections on Wireless 5Ghz-2

brosenz wrote:
It's the same link above


Ah, ok so the guide is setting up the MAC not the router.
Message 11 of 14
Retired_Member
Not applicable

Re: Router dropping connections on Wireless 5Ghz-2

if smart connect is disabled then you should use different SSID's on 5g. from your post it appears you're using same 5g ssid.
Message 12 of 14
Fairytail
Virtuoso

Re: Router dropping connections on Wireless 5Ghz-2

Please create a ticket for support team.

Message 13 of 14
TANWare
Star

Re: Router dropping connections on Wireless 5Ghz-2

brosenz wrote:
I followed the Wifi Fix guide #1 and all my problems got resolved



 



I think from the prior post he got this fixed.

Message 14 of 14
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