Router getting full speed but not sending to devices - RAX50S

[bbury10]

Router - NETGEAR - Nighthawk AX5400 Wi-Fi 6 Route

Modem - NETGEAR - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem

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Recently moved. At our previous home when i setup the internet, the router was getting 800 mb/s through the speed test via the nighthawk app. Any other device was only getting 200-300. I used the free support. They had me login into the web portal via 192.168.1.1 - I think we ended up changing "channels" (maybe) via advanced settings, i remember trying a few different numbers i think in the 800s and within a few minutes everything in the house was getting 600-800 mbp.

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Fast forward. Move to new house. End up resetting router to forgotten password and running into the same problem. Internet is 400 mbps. Nighthawk app and netgear portal show 400+ mbps while any speed test on other devices is 75-125mbps. I'm in the portal and am having issues remembering what the previous fix is. Tried changing the channels without luck.

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Checked in with Netgear to see if i could have notes from previous tickets since it only shows "ticket closed' now. They want me to sign up for their 6 month support for like $89.99. Super annoying!

[FURRYe38 · Accepted solution]

Netgear has set up a community forum specifically for the NightHawk RAX WiFi 6 Router products. Most of the people who watch that forum are more likely to have experience with NH router products and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/bd-p/en-home-routers-nighthawk-wif...

Please include the actual router model#. AX5400 is not a model #. 

Please use this link to the main forum product list to review and choose where to make your posts. 
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear

Thank you.

[FURRYe38 · Accepted solution]

Netgear has set up a community forum specifically for the NightHawk RAX WiFi 6 Router products. Most of the people who watch that forum are more likely to have experience with NH router products and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/bd-p/en-home-routers-nighthawk-wif...

Please include the actual router model#. AX5400 is not a model #. 

Please use this link to the main forum product list to review and choose where to make your posts. 
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear

Thank you.

[bbury10]

Appreciate the direction. Moved to the correct forum. Have a great weekend!

[FURRYe38]

I plan on it. 

https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/Router-getting-full-speed-but-not-...

Enjoy.