Router issue, how to return or RMA?


Router issue, how to return or RMA?

Hi guys how are you?


I bought a R8500 and the router seems to have an issue, everytime i finish some config and revoot the router it just freezes and i need to make a hard reset and start all over again, I`m from Brazil but the friend who bought this router is going to USA next week,he sent me the money back and he will RMA it to sell the new one to another person, i already bought an Asus 5300 one


What should i do to RMA it since i`m in Brazil and have no way to call to USA support to be able to get the RMA autorizathion? If anyone can help me i'll be thankfull



Model: R8500|Nighthawk X8 Tri-Band AC5300 WiFi Router
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Re: Router issue, how to return or RMA?

Hi wsarahan,


You have to return it to the place of purchase.

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