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Router says "not connected" but my devices have connection..

hbk_seanmichael
Aspirant

Router says "not connected" but my devices have connection..

I use my R7000P as an AP. The past few days when I log into the router, the internet section has a red X and it says "not connected" even though all of my devices are connected and using wifi.   Is this a glitch? How do I fix it.... I attached an image showing what I am talking about

 

https://i.imgur.com/ZZmyUGy.png

 

 

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 1 of 5
FURRYe38
Guru

Re: Router says "not connected" but my devices have connection..

What Firmware version is currently loaded?
What is the Mfr and model# of the host router the NG router is connected too?

 

Be sure your using good quality LAN cable between the host router and the R7000. CAT6 is recommended.

Be sure the LAN cable is connected to the R7000's WAN port from the host routers LAN port. 

Could indicate a cable problem or a problem at the host router...

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RBK752(v.5) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 2 of 5
hbk_seanmichael
Aspirant

Re: Router says "not connected" but my devices have connection..

Firmware for the R7000P running AP mode is V1.3.1.64_10.1.36

 

Host router is my Netgear R7000 and all cables to it are CAT6. I have LAN1 on the R7000 going to the WAN on the R7000P.

 

 

 

Message 3 of 5
FURRYe38
Guru

Re: Router says "not connected" but my devices have connection..

Try powering OFF ISP modem, and both R series units for 1 minute or longer then back on with the modem first, host router next then AP lastly. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RBK752(v.5) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 4 of 5

Re: Router says "not connected" but my devices have connection..


@hbk_seanmichael wrote:

 

Host router is my Netgear R7000 and all cables to it are CAT6. I have LAN1 on the R7000 going to the WAN on the R7000P.

 


And the modem/gateway? Another question from @FURRYe38 that could use answer.

 

When looking at what routers can do in AP mode, remember this:

 

Disabled Features on the Router when set to AP Mode | Answer | NETGEAR Support

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
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