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Forum Discussion
havocentral
Aug 17, 2021Aspirant
Router stops devices from connecting to the router
The router works fine for devices that stay connected But if something disconnects from the router, the touer wont allow it to connect back Like my phone, when I leave home and come back it c...
michaelkenward
Aug 17, 2021Guru - Experienced User
havocentral wrote:
It is run off the ip provided zhone router/modem.
Does this router/modem have a model number? Does IP mean ISP? (IP and ISP are different animals.)
havocentral wrote:
I was told i cant connect the nighthawk directly to the IP.
Who told you that and what explanation did they give?
Does "directly to the IP" mean directly to the ISP?
Never trust what an ISP says! If you are running one router after another, that is highly likely to cause problems.
What is Double NAT? | Answer | NETGEAR Support
and
How to fix issues with Double NAT | Answer | NETGEAR Support
havocentral wrote:
I am not sure that modem is the issue though, my cellphone extender is hardwired to it and never has issues.
Again, I don't now what that means. What is this cellphone extender that has suddenly made an appearance?
The symptoms you describe are classic "two routers" issues.
havocentral
Aug 18, 2021Aspirant
Yes, ISP. They said only their modem can connect to thier network. It is consolidated.
I live in the middle of nowhere and haze zero cell service so there is a cel phone tower for my house connected to the modem so i have service.
As for the issues. I will read those links, but io do need see how the first modem is casuing the nighthawk to refuse connections. Especially after over a year with zero issues
- michaelkenwardAug 18, 2021Guru - Experienced User
havocentral wrote:
Yes, ISP. They said only their modem can connect to thier network. It is consolidated.
Again, I don't understand that. But there are some "bonded" DSL services that need special modems that Netgear does not make.
havocentral wrote:
As for the issues. I will read those links, but io do need see how the first modem is casuing the nighthawk to refuse connections.
That is possibly because you are not familiar with how routers work, especially when piled one on the other.
I asked you for details of your current modem.
Does this router/modem have a model number?If you are prepared to share those details then maybe you will get more informed advice.