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Re: [SOLVED] Steps for debrick unresponsive R7900 (softbricked)

gunderbum
Aspirant

Re: [SOLVED] Steps for debrick unresponsive R7000 (softbricked)

I did a reboot from the genie app.it worked dont know why but what the hell.reset button didnt work

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 51 of 65
hornedfrog
Tutor

Re: [SOLVED] Steps for debrick unresponsive R7000 (softbricked)

Thank you, I tried the corrected syntax but after awhile I get "Connect  request failed"

 

Message 52 of 65
martikg
Tutor

Re: [SOLVED] Steps for debrick unresponsive R7900 (softbricked)

  I have the NETGEAR Nighthawk X6 Model: R7900. The router lost connection and power LED is constantly blinking in white color. I'm not aware of any updates to the routers firmware recently made. I tried a few things to get it to work but with no luck. I tried the reset button, I'm using the original power adapter that came with the router, I also purchased a new one to give it a try but it doesn't help. I did eventually fixed it and let me explain you what I did. I hope it helps. First I conected the router to my PC Desktop with an ethernet cable connected to one of the 4 black slots at the back of the router (not the one that says "internet") Than I downloaded the TFTP file from this website http://www.shadowsoftware.net/shadowgameworld/downloads/.

The file name is tftp2.exe

Scroll down it's at the bottom. Than from this website I downloaded the new firmware for my router: https://www.netgear.com/support/download/

You need to enter a Product Name/Model Number and download. I placed both files( the tftp2.exe and the R7900-V1.0.4.26_10.0.47.chk) on the desktop (not in a folder) After that I opened Control Panel - Programs - Turn windows features on or off, find TFTP Client, activate it and than ok. Once that's done open: control panel - Network and Internet - Network and Sharing Center - Change Adapter Settings - Right click on the ethernet adapter( it should say unidentified network at least in my case) - Proparties - double click on Internet Protocol Version 4 (TCP/IPv4) Click on use the following IP adress -

IP adress: 192.168.1.2

Subnet Mask: 255.255.255.0 ( it should fill up automatically)

Preferred DNS server: 192.168.1.1

Than press OK

Open Command Prompt from start menu.

type: cd desktop

type: tftp -192.168.1.1 put (name of firmware file that's on your desktop including the last 3 letters)

in my case it was: tftp -192.168.1.1 put R7900-V1.0.4.26_10.0.47.chk

Than press enter.

After less than a minute it should say: Transfer successful: 30527545 bytes in 24 seconds...

Do not touch anything for the next 10 minutes. The LED light with start randomly blinking on the router and that should fix it. 

 

 

Message 53 of 65
antinode
Guru

Re: [SOLVED] Steps for debrick unresponsive R7900 (softbricked)

> I have the NETGEAR Nighthawk X6 Model: R7900. [...]

 

   What this years-old, obsolete thread really needs is still more
misinformation.

 

> The file name is tftp2.exe

 

   No third-party TFTP program is needed.  And you don't seem to be
using that one.

 

> type: tftp -192.168.1.1 put (name of firmware file that's on your
> desktop including the last 3 letters)

 

   Typing "tftp" will not normally run a program named "tftp2.exe".  And
I'd expect a "-i" to appear someplace in that mess.  And white space is
significant.

 

> [...] 30527545 bytes in 24 seconds...


   And, of course, the byte count depends on the size of the particular
firmware image file involved.

Message 54 of 65
ron149
Aspirant

Re: [SOLVED] Steps for debrick unresponsive R7000 (softbricked)

AWESOME WORK. WORKED FOR ME

Model: R6400|AC1750 Smart WiFi Router
Message 55 of 65
martikg
Tutor

Re: [SOLVED] Steps for debrick unresponsive R7900 (softbricked)

I'm just sharing the exact steps that I took, and it fixed my router while it seemed hopeless. There might be things not needed, like downloading the tftp2.exe and the byte count would be different in your case but I'm just sharing my experience. There is no misinformation in all the steps that I took. tftp -192.168.1.1 put R7900-V1.0.4.26_10.0.47.chk   - this is the correct way that I wrote it (IN MY CASE) and worked and saved my router. Well if it doesn't work for you, it may work for someone else. I'm sorry that I did not make a screenshot to show you. I was just so glad that it worked I wanted to share this, it may help someone else save - $200 - $300.

Message 56 of 65
Trollop
Initiate

Re: [SOLVED] Steps for debrick unresponsive R7000 (softbricked)

You aren’t clear when explaining where to enter settings in step 2....
2. Navigate to Control Panel-->Network and Internet-->Network and Sharing Center, click on the left pane the Change adapter settings. Then set an static IP Address as follow:

I’m not given an option to enter anything. I see a list of six different devices and have no idead how I am supposed to set a static IP
Model: A7000|Nighthawk AC1900 WiFi USB Adapter - USB 3.0
Message 57 of 65
martikg
Tutor

Re: [SOLVED] Steps for debrick unresponsive R7000 (softbricked)

control panel - Network and Internet - Network and Sharing Center - Change Adapter Settings - Right click on the ethernet adapter( it should say unidentified network at least in my case) - Proparties - double click on Internet Protocol Version 4 (TCP/IPv4) Click on use the following IP adress -

IP adress: 192.168.1.2

Subnet Mask: 255.255.255.0 ( it should fill up automatically)

Preferred DNS server: 192.168.1.1

Than press OK

Message 58 of 65
Trollop
Initiate

Re: [SOLVED] Steps for debrick unresponsive R7000 (softbricked)

I get an error “Connect request failed” after entering in the tftp command
Model: R7000|AC1900 Smart WIFI Router
Message 59 of 65
antinode
Guru

Re: [SOLVED] Steps for debrick unresponsive R7000 (softbricked)

> [...] I see a list of six different devices [...]

 

   I'd guess that no one here can see any of them.

 

> I get an error "Connect request failed" after entering in the tftp
> command

 

   You aren't clear when explaining what your "the tftp command" was.
Or anything else that you did.  Copy+paste is your friend.

 

   Can't see what your router is doing, either.

Message 60 of 65
JoeBuckKy
Aspirant

Re: [SOLVED] Steps for debrick unresponsive R7000 (softbricked)

I am getting a can not conect error " Connect Request Failed " any sugestion would be great Thank you

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 61 of 65
steved54321
Aspirant

Re: [SOLVED] Steps for debrick unresponsive R7000 (softbricked)

I signed in just to reply to this thread after troubleshooting for 2 hours straight, this thread helped me solve my problem.

 

The command that worked for me was tftp -i 192.168.1.1 put EX7000-V1.0.1.94_1.0.172.chk

192.168.1.1 was actually the default gateway of the router where the IP I set for the device was 192.168.1.2
From older posts it seems using -i after tftp worked for some like myself, and others didn't have to add that.

 

I've taken a picture and bookmarked this thread for future reference because I just know this will happen again.

 

 

Model: EX7000|AC1900 Nighthawk WiFi Range Extender
Message 62 of 65
antinode
Guru

Re: [SOLVED] Steps for debrick unresponsive R7000 (softbricked)

> From older posts it seems using -i after tftp worked for some like
> myself, and others didn't have to add that.

 

   The command details depend on which program you use.  On Windows, the
"-i" option exists.  On a Mac, there's no such option, but there are
some (equivalent) subcommands to get the same effect ("man tftp"):

 

      binary   Shorthand for mode binary.

 

   "mode image" seems to work, too.  Elsewhere (GNU/Linux, for example),
you're on your own.

 

   One way or another, you need to request a "binary" (or "image", or
equivalent) transfer (not "ascii", or "netascii", or some other odd-ball
mode which would alter the data).

 

> I've taken a picture and bookmarked this thread for future reference
> [...]

 

   My advice would be to take some notes.  This thread is lousy with
lame advice and errors.

Message 63 of 65
jimmy1264
Aspirant

Re: [SOLVED] Steps for debrick unresponsive R7000 (softbricked)

Same issue here - Brand new  - Can't load device page - Can't Flash it.

Model: C7000-1AZNAS|Nighthawk AC1900 WiFi Cable Modem Router
Message 64 of 65

Re: [SOLVED] Steps for debrick unresponsive R7000 (softbricked)


@jimmy1264 wrote:

Same issue here - Brand new  - Can't load device page - Can't Flash it.


Not the same at all if your "footer" is correct.

 

This discussion is all about the R7000. You say you have the C7000. Very different animals.

 

Which is it?

 

Many questions apply to different types of device, so you might get responses here, but you might get more help, and find earlier questions and answers specific to your hardware, in the appropriate section for your device.

 

If your footer is correct, that's probably here:

Cable Modems & Routers


This is also a seriously old discussion. You have joined in on an existing conversation that may or may not have anything to do with your problems.


There is also a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.


If you do want help with your problem, check previous stuff that may be related then start your own discussion.


If you do decide to ask a question, you might get quicker responses if you provide more details and your own version of the information that the forum suggests that you provide.

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 65 of 65
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