Orbi WiFi 7 RBE973
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Re: SSID name change problem

plemans
Guru

Re: SSID name change problem

so you're online. Meaning its working. 

What modem/gateway do you have? 

If it was a modem/router combo device, the router might have changed its default ip address to prevent a conflict. 

try 10.0.0.1

Message 26 of 35

Re: SSID name change problem

no that ip did not work when i go to https://routerlogin.net i get the image below the modem is a Sky Q router which is fine and nothing has changed on that what so ever

Message 27 of 35
plemans
Guru

Re: SSID name change problem

If you're in the double nat, the routerlogin address might not work. 

A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-M...

Message 28 of 35

Re: SSID name change problem

ok so now i am lost i have reset router all i can use is the night hawk app but cant not get into router on pc i really dont understand now 

Message 29 of 35

Re: SSID name change problem

when i put this ip address in http://192.168.1.1 i get what is in image below

Message 30 of 35

Re: SSID name change problem

when i trye http://routerlogin.net i get what is in image below 

Message 31 of 35

Re: SSID name change problem

ok so i have got into it i just need to restore my back up will the back up have old passwords and recovory question because i do not know them thanks for help

Message 32 of 35
plemans
Guru

Re: SSID name change problem

try 10.0.0.1

The netgear will change its default ip address if it detects another router on the network using the same ip address. 

Message 33 of 35

Re: SSID name change problem

Hi thanks for reply ok so I have got into router but had to connect my computer direct to it so I have restored both back ups to sky q router and netgear but if I wired it up how it was I still can not connect to Internet
Message 34 of 35
plemans
Guru

Re: SSID name change problem

is this a new device? If so, you can contact support. Might be better for this situation.

To get a hold of support. Click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process. Keep in mind that its only free for the first 90 days.

Message 35 of 35
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