Orbi WiFi 7 RBE973
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Security Questions

R0HAN
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Security Questions

I can't remember the answers to my security questions and I am trying to log into the router. Any advice?

Model: R7000|AC1900 Smart WIFI Router
Message 1 of 3
DarrenM
Sr. NETGEAR Moderator

Re: Security Questions

You may have to factory reset your router if you can not remember the password or questions.

 

https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router

 

DarrenM

Message 2 of 3

Re: Security Questions


@R0HAN wrote:

I can't remember the answers to my security questions and I am trying to log into the router. Any advice?


 

If you are trying to use the "password recovery" option, there is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.


If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.


If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.

 

How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support

 

 

 

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