Security questions not working

[Khod811]

I am trying to log into my router info via web browser and when i enter my security questions it is tell me it is not what they have on record.  I know these answers are correct, i have entered them before, and they were saved.  please someone tell me i can still log in without resetting it to factory settings.

[plemans]

If for some reason they were lost (maybe during a reset) or aren't input correctly (capitalization counts?) so that they aren't working, you'd need to factory reset to get back to defaults. 

[kblair]

I will never buy a Netgear product again and I will definitely steer people away for them!!!

Support had to help me a few times to get my router up and running to not have the hundreds of Pings constantly as default!

I did not purchase the extended service like they wanted. Pressured to buy it everytime I called!!

Now the support has ran out, I can not get into my router.

Not thru browser, not thru app.

Won't accept my security questions or my password.

I know my security answers are correct, yes capitals and all!!

I know my password is right!

I will neverrrrrrr buy a product from Netgear again in my life!!!!

[DarrenM]

Kblair have you tried a factory reset?

https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router