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Security questions won't work

So recently my password for Netgear login genie thingy to view allowed and blocked devices got changed without me knowing. My Xbox got blocked and I have no way of getting in. I tried the security questions but it won't work. Do I have to press and hold the reset button for 10 seconds or what? Please help!
Model: R6400|AC1750 Smart WiFi Router
Message 1 of 4
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Sensei

Re: Security questions won't work

> [...] Do I have to press and hold the reset button for 10 seconds or
> what? [...]

 

   Probably.  That's the usual remedy.

Message 2 of 4
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Re: Security questions won't work


@Omarisbroken wrote:
I tried the security questions but it won't work.


Did you set them up?

 

There is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.


If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has not way of knowing if they are correct.


If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.

 

How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 3 of 4
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Re: Security questions won't work


@michaelkenward wrote:

@Omarisbroken wrote:
I tried the security questions but it won't work.


Did you set them up?

 

There is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.


If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has not way of knowing if they are correct.


If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.

 

How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support

 

Yes, i Did. I Only Changed The Admin Password And Some Acces Control Stuff. My Password Got Changed Suddenly Without Me Knowing. Will The Reset Change My Admin Password And Will It Affect My Devices And/Or The Preformance?

 


 

Message 4 of 4