Serial Number is already registered in our database.

[wakkedup]

I just purchased this Netgear Nighthawk router off of Amazon as a refurbished unit and when I try registering it to my account, it's telling me 'Serial Number is already registered in our database.'  Please assist asap. 

[labatt · Accepted solution]

Did you read the registration info page at the top of this forum? Your answer is in there.

Netgear is famous for not clearing the database of refurbished products.

[labatt · Accepted solution]

Did you read the registration info page at the top of this forum? Your answer is in there.

Netgear is famous for not clearing the database of refurbished products.

[wakkedup]

Thank you for your response.  I did not read that, as it did not come up when I searched online for "Serial Number is already registered in our database".  I also didn't see what you had mentioned in any of the other threads on this forum.  I've emailed them at customer.service@netgear.com as the topic you mentioned suggested.  Again, thank you!

---

@labatt wrote:

Did you read the registration info page at the top of this forum? Your answer is in there.

Netgear is famous for not clearing the database of refurbished products.

---

for anyone who arrives at my thread, this is the page labatt mentioned:

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Registration-Issues-Help/td-p/1845791

and the kb article that's linked from that article:

https://kb.netgear.com/1160/NETGEAR-Product-Registration-FAQ