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Adam98832's avatar
Adam98832
Follower
Dec 29, 2020

Serial number already registered

I just bought my router today, 29 DEC 2020. It is not refurbished, but when I tried to register the serial number to my account, it said it was already registered. I called customer support and they told me they couldn't help me because it was already registered to another account.

2 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Dec 30, 2020

    who'd you buy it through? 

    maybe it was a returned/exchanged item. 

    Or someone else gave a wrong serial number. 

     

    Maybe Christian_R or ChristineT could help. 

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Dec 30, 2020
    Adam98832 wrote:

    I just bought my router today, 29 DEC 2020. It is not refurbished, but when I tried to register the serial number to my account, it said it was already registered. I called customer support and they told me they couldn't help me because it was already registered to another account.

    That's a  common affliction, although there haven't been many recent references to it. Was it from Amazon  by any chance?

     

    As plemans says, the usual response is to get one of the Netgear moderators involved.

     

    There is an email link in here:


    NETGEAR Product Registration FAQ | Answer | NETGEAR Support

     

    But I don't know how effective it is.