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Setting for both 2.4ghz and 5ghz frequencies

JenAnne
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Setting for both 2.4ghz and 5ghz frequencies

Hi. I am having trouble connecting to my work VPN suddenly. It was suggested that I configure the network to allow my laptop to select both 2.4ghz and 5ghz frequencies, rather than defaulting to 5ghz. The suggestion was that further distance from the router may work best on 2.4ghz. Is there a setting on my modem or router that can allow for this?
Model: CM1100|Nighthawk Multi-Gig Speed Cable Modem—DOCSIS 3.1, RBK53|Orbi AC3000 Tri-band WiFi System
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FURRYe38
Guru

Re: Setting for both 2.4ghz and 5ghz frequencies

For cable modem support and information, please visit and post about this over in the Cable modem forum:

https://community.netgear.com/t5/Cable-Modems-Routers/bd-p/home-cable-modems-routers

 

Since you list a ORbi RBK53 system, please visit and post about this over in the Orbi AC forum:

https://community.netgear.com/t5/Orbi/bd-p/Orbi

 

Thank you. 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.3.5(Router mode/LAG Disabled) & EX7700x2
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, and WNHDE111
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