Orbi WiFi 7 RBE973
Reply

Shows that the router is online in xfinity app but offline everywhere else

Sadge
Follower

Shows that the router is online in xfinity app but offline everywhere else

Mine is actually a C6230 AC1200 WiFi cable modem router not sure why it doesn’t show up but anyways. I activated the router though the xfinity app and it shows that it is online and my phone is able to connect to it. However when I try to access the internet such as a google search it is unable to load. In the nighthawk app it shows that my internet is offline and I need to activate it but I already did so i don’t know what to do from here.
Model: C6250|AC1600 WiFi Cable Modem Router
Message 1 of 2
antinode
Guru

Re: Shows that the router is online in xfinity app but offline everywhere else

> [...] i don't know what to do from here.

 

   I'd forget the apps, and stick with a web browser.  Instead of asking
Xfinity how the C6230 is doing, I'd ask the C6230.

 

   Visit http://netgear.com/support , put in your (actual) model number,
and look for Documentation.  Get the User Manual (at least).  Read.
Look for the LED descriptions and "Troubleshoot".

Message 2 of 2
Top Contributors
Discussion stats
  • 1 reply
  • 579 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 7