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Shows that the router is online in xfinity app but offline everywhere else

Sadge
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Shows that the router is online in xfinity app but offline everywhere else

Mine is actually a C6230 AC1200 WiFi cable modem router not sure why it doesn’t show up but anyways. I activated the router though the xfinity app and it shows that it is online and my phone is able to connect to it. However when I try to access the internet such as a google search it is unable to load. In the nighthawk app it shows that my internet is offline and I need to activate it but I already did so i don’t know what to do from here.
Model: C6250|AC1600 WiFi Cable Modem Router
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antinode
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Re: Shows that the router is online in xfinity app but offline everywhere else

> [...] i don't know what to do from here.

 

   I'd forget the apps, and stick with a web browser.  Instead of asking
Xfinity how the C6230 is doing, I'd ask the C6230.

 

   Visit http://netgear.com/support , put in your (actual) model number,
and look for Documentation.  Get the User Manual (at least).  Read.
Look for the LED descriptions and "Troubleshoot".

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