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Slow Speeds both wired and wireless from router

jtinsiouxcity
Aspirant

Slow Speeds both wired and wireless from router

Recently i upgraded my ISP speed to the 200/10 plan. after upgrading i did a wired speed test to speedtest.net and am only getting about 90 down but i get the full 10 up.

if i connect directly to the modem (Arris 6183) i actually get about 235 down and about 11 up, but as soon as i add the router into the mix the download speed is cut in half. I really could use some advice on this issue as i am going nuts trying to figure it out. i have tried every suggestion i could find here in the forums but nothing helps. i have also factory reset the router and it is currently running the latest firmware.

thanks in advance for any help provided

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 1 of 4
Retired_Member
Not applicable

Re: Slow Speeds both wired and wireless from router

Verify the cables are good.....when resetting did you push reset until Power led flashed?

Message 2 of 4
jtinsiouxcity
Aspirant

Re: Slow Speeds both wired and wireless from router

Cables are brand new and yes held reset til light flashed
Message 3 of 4
Retired_Member
Not applicable

Re: Slow Speeds both wired and wireless from router

It would seem then you have a bad router in my opinion. If you registered it and it's less than a year old go to your registered devices and follow the instructions for RMA.

Message 4 of 4
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