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Re: Software Change 1.0.3.10 FUBARed Nighthawk R9000 by changing settings and home network names!

wgd1350
Aspirant

Software Change 1.0.3.10 FUBARed Nighthawk R9000 by changing settings and home network names!

Accepted a software change [V1.0.3.10] for my Knighthawk R9000 home network tonight that changed all my network names, could not log in, when I finally got in and started assessing it had undone access control, reassigned ip addresses and changed just about every setting I had. 

Who was the bright light that did this!?!?!? 

Doesn't Netgear test software changes befdore releasing them?

I can guarantee this is the final Netgear item I will ever buy. 

I am seething over this: I wasted 3 hours  of my time, and loaded up with one aggravation after another. 

OS and environment irrelevant.

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 1 of 6

Re: Software Change 1.0.3.10 FUBARed Nighthawk R9000 by changing settings and home network names!

You can revert to older firmware by downloading that and using the browser interface to flash it.

 

There is older firmware and a manual for the R9000 somewhere at the end of this link:

 

>>>> Nighthawk X10 R9000 | AD7200 Smart WiFi Router| NETGEAR Support <<<<

 

New firmware sometimes makes changes that require you to factory reset the device. This will wipe out your settings.

 

It can work if you save your settings using the built-in back up feature and then restoring them after the reset. But that can bring back any faults that were there before the reset.

 

 

 

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 2 of 6
wgd1350
Aspirant

Re: Software Change 1.0.3.10 FUBARed Nighthawk R9000 by changing settings and home network names!

Not the issue.   How can Netgear roll out a firmware update that wipes out all my settings including the names of my local networks?   

Everything was wiped out.  I had to start from scratch and it took 4 hours to restore all the settings. 

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 3 of 6
wgd1350
Aspirant

Re: Software Change 1.0.3.10 FUBARed Nighthawk R9000 by changing settings and home network names!

How about Netgear sends a warning before doing a forced reset?

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 4 of 6
FURRYe38
Guru

Re: Software Change 1.0.3.10 FUBARed Nighthawk R9000 by changing settings and home network names!

Its recommended to do a save configuration to file so you have this saved in case of when you have to do factory resets. Saves time having to manually re-enter configurations after a reset. 

 

If there is a disable auto update, I would disable it as well, if it's available on this model. 


@wgd1350wrote:

Accepted a software change [V1.0.3.10] for my Knighthawk R9000 home network tonight that changed all my network names, could not log in, when I finally got in and started assessing it had undone access control, reassigned ip addresses and changed just about every setting I had. 

Who was the bright light that did this!?!?!? 

Doesn't Netgear test software changes befdore releasing them?

I can guarantee this is the final Netgear item I will ever buy. 

I am seething over this: I wasted 3 hours  of my time, and loaded up with one aggravation after another. 

OS and environment irrelevant.


 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.3.5(Router mode/LAG Disabled) & EX7700x2
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, and WNHDE111
Message 5 of 6

Re: Software Change 1.0.3.10 FUBARed Nighthawk R9000 by changing settings and home network names!


@wgd1350 wrote:

Not the issue.   How can Netgear roll out a firmware update that wipes out all my settings including the names of my local networks?

 


That is the first report of this phenomenon that I have seen here in quite some time, if ever.

 

A more often refrain is that people are stuck with their old settings and these cause problems that really need the user to factory reset their devices.

 

As @FURRYe38 says, Netgear has built into its devices the ability to save and restore the settings of modems and routers.

 

Anyone who has sat in front of a PC for any length of time knows the mantra "backup, backup, backup". And that applies to your BIOS and device settings as well as your data.

 

As well as regular backups of settings, I also stash away (Alt + Print Screen) grabs of key data.

 

A constant refrain among modem and router users, regardless of the make, is that there really has to be a way of saving and restoring settings that reliably carry over important details.

 

Never rebuild a configuration from scratch again! - NETGEAR Communities

 

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
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