Orbi WiFi 7 RBE973
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Solution for R7000 disconnects

mpresutto63
Guide

Solution for R7000 disconnects

My router is only about 8 months old, and we usually have to reboot it 3 times a week as it disconnetcs. I've even replaced the modem thinking that was the issue, however it still continues and I strongly feel its the router. Is this something I need to reset or update? and if so how do I go about doing that? Any help would be appreciated.

Model: R7000|AC1900 Smart WIFI Router
Message 1 of 11
plemans
Guru

Re: Solution for R7000 disconnects

What actual version of the firmware are you on with the r7000? 

If its not 1.0.11.116, try installing that over a hardwired connection, then do a factory reset and freshing install. Don't use a backup configuration. 

or you can try the agreed upon stable firmware 1.0.9.42

Nighthawk R7000 | AC1900 Smart WiFi Router | NETGEAR Support

Message 2 of 11
mpresutto63
Guide

Re: Solution for R7000 disconnects

My current firmware version is V1.0.9.88_10.2.88

Message 3 of 11

Re: Solution for R7000 disconnects


@mpresutto63 wrote:

My current firmware version is V1.0.9.88_10.2.88


There have been several since that one.

 

What happens when it "disconnects"? The wifi goes off? The Internet LED changes colour?

 

What modem, if there is one, sits in front of the router?

 

 

Message 4 of 11
mpresutto63
Guide

Re: Solution for R7000 disconnects

The internet just cuts off, most of the time the lights on router are lit white.

 

The modem is brand new cause we kept thinking it was the modem, thats a Netgear CM700.

 

I'm assuming the best way to get most recent firmware version is to go to their website?

Message 5 of 11
plemans
Guru

Re: Solution for R7000 disconnects

yes you can download it from the website and install it manually. 

https://www.netgear.com/support/product/R7000

 

Message 6 of 11
mpresutto63
Guide

Re: Solution for R7000 disconnects

I attempted to get the new firmware, and when I logged in, there were no updates and the they are saying the current firmware is V1.0.9.88_10.2.88. Thanks for all of your advice, but it's not allowing me to update any further.

Message 7 of 11
antinode
Guru

Re: Solution for R7000 disconnects

> I attempted [...]

 

   Not a very detailed description of anything.

 

      https://community.netgear.com/t5/x/x/m-p/2063725

Message 8 of 11

Re: Solution for R7000 disconnects


@mpresutto63 wrote:

I attempted to get the new firmware, and when I logged in, there were no updates and the they are saying the current firmware is V1.0.9.88_10.2.88.


If you follow the link that @plemans helpfully provided, you will find that there have been several "upgrades" since your version.

 

This tells you about the latest:

 

R7000 Firmware Version 1.0.11.116 | Answer | NETGEAR Support

 

That also has instructions on how to update your router.

 

If that fails, explain what you are doing and where it goes wrong and someone may be able to guide you through the process.

 

Of  course, that may not fix whatever is causing your problems. In which case, you'll have to come back with enough details to allow people to fathom out what might be going wrong.

 

Message 9 of 11
mpresutto63
Guide

Re: Solution for R7000 disconnects

I was successfull. Thank you for all of you assistance. Stay safe!

Message 10 of 11
plemans
Guru

Re: Solution for R7000 disconnects

Glad it worked!

Message 11 of 11
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