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Sudden 50% Speed Drop for Upload & Download

Bill_m
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Sudden 50% Speed Drop for Upload & Download

Does it strike anyone else as odd that a great router drops speeds by 50% overnight and now I need to pay $200 for support service to get someone to look at a device that is controlled by their software to work? Hardware is solid, all white lights! 

How can it be legal for them to hold support as a fee when they can activate or deactivate your device with a switch I can't control???? 

Am I crazy or does this resonate with anyone else?Man Frustrated

Model: R6900|Nighthawk AC1900 Smart WiFi Router
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ElaineM
NETGEAR Employee Retired

Re: Sudden 50% Speed Drop for Upload & Download

Welcome to the community, @Bill_m

 

I apologize for any inconvenience this may have caused you. 

What's the firmware version installed on your router? Do you have the latest firmware?

Have you tried downgrading the firmware?

 

ElaineM
NETGEAR Community Team
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