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Terrible Support Absolute Joke!

Fotek
Follower

Terrible Support Absolute Joke!

I have now sent three tickets regarding my request for a warranty replacement, every time I get the same crappy copy-paste reply and ticket closed! You expect people to pay for support when all I need is to replace my router, I am not calling 0844 numbers from my mobile and I am not a business. It is extremely poor service asking for all this to do a simple task every other company is capable of doing in a couple of minutes.

 

People buy your expensive routers and expect them to last- not 7 months and warranty is there to rectify these problems not make it difficult to even start the process. I will be contacting the CEO regarding this so frustrating!

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JamesGL
Master

Re: Terrible Support Absolute Joke!

Hi @Fotek,

 

Welcome to Community!

 

I think you already contacted support team for the replacement. Please continue working with them for resolution. We apologize for the inconvenience.

 

Regards,

 

JamesGL
Community Team

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