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The device turn on for a few minutes and then off

ChevereAlicea
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The device turn on for a few minutes and then off

Hi, sorry for my english.  I get a brand new router R6020, when I tried to set up the device it give me an error.  I read a lot and tried to flash the firmware with tftp program and cmd without luck.  My power led turn for about a minute and then goes black.  My computer said that ethernet connection is on but no internet.  I also tried to power on pressing the only button on back and it flash power and ethernet but doesnt work at all.  When I tried to flash the firmware it give me an error, no matter if static ip or dynamic.  What else can I do? Thanks for your help.  

Model: R6020|AC750 Dual Band WiFi Router
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