Trouble configuring hard drive for ReadyShare

[dpo91]

I recently bought a WD 4TB Black My Passport Ultra Portable External Hard Drive - USB 3.0 - WDBBKD0040BBK-NESN to setup with the R7800's ReadyShare. I see the hard drive when I log in to routerlogin.net and go to Advanced->Advanced Setup->USB Settings but can't seem to add it for some reason. Is there some kind of security issue that's not allowing this hard drive to pair to the router? Additionally, is there anything I could do to make this work?

[dpo91 · Accepted solution]

I returned the WD hard drive yesterday.  I think anybody reading this thread and considering hard drives to buy would be wise to use the"ReadySHARE USB Drives Compatibility List".

http://kb.netgear.com/app/answers/detail/a_id/18985/~/readyshare-usb-drives-compatibility-list?cid=w...

[JamesGL]

Hi dpo91,

Where do you want to add the drive? Is it on the UI or on your computer?

JamesGL

Community Team

[dpo91]

I wanted to connect it to the router (R7800) but it doesn't look like the router can identify it.

[JamesGL]

Hi dpo91,

You mentioned that when logging in to the Readyshare, you were able to see the drive. Am I correct or not?

JamesGL

Community Team

[dpo91]

Yes, that is correct. I attached an image of the screen I got to. I saw the hard drive but wasn't able to add it.

[dpo91 · Accepted solution]

I returned the WD hard drive yesterday.  I think anybody reading this thread and considering hard drives to buy would be wise to use the"ReadySHARE USB Drives Compatibility List".

http://kb.netgear.com/app/answers/detail/a_id/18985/~/readyshare-usb-drives-compatibility-list?cid=w...

[JamesGL]

Hi dpo91,

Did you purchase another drive? Did it work now with the ReadyShare?

JamesGL

Community Team

[JamesGL]

Hi dpo91,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

JamesGL

Community Team

[dpo91]

No, I didn't buy a new hard drive but might in the future.

[rugby134]

Same issue. I have a Western Digital My Book 3TB external and a Seagate Touro S 1TB, and neither can be identified by the R7800. Both are formatted NTFS. I re-formatted the Seagate to Fat32 and was able to access it from my home network.  However, when attemting to access a file from the web, I could see the folders and their contents, but not open any. It offerred a download option, but that failed as well. It's a little ridiculous that a higher end router like this requires using an outdated and extremely limited format in order to utilize one of the primary adververtised options of network storage. The compatibilty list is useless unless you know it exists, which I did not until already purchasing the router and the My Book,  and researching the issue. 

Anyone have a workaround for this?

[JamesGL]

Hi rugby134,

1. What is the firmware version of the router? Update it .

2. Try to reset the router to factory default and reconfigure.

JamesGL
Community Team

[JamesGL]

Hi rugby134,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

JamesGL
Community Team

[rugby134]

I have the most recent firmware update. I backed up my Touro and did a full re-format in NTFS using Windows 10 and the router now sees it. I'm hesitant to do the same for the WD My Book due to its size and the pre-installed drive utilities that are on it. Plus I read that external HD's with a designated power supply were a no go with the Nighthawk's. Is that accurate?

[JamesGL]

Hi rugby134,

Yes that is correct. The router will not be able to handle the power needed for the Drive to work that is why it is recommended to use the power supply of the drive for its power.

JamesGL
Community Team

[JamesGL]

Hi rugby134,

We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance.

If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

JamesGL
Community Team

[rugby134]

I wouldn't say the issue is solved yet. I just reformatted the WD My Book 3tb in NTFS and it is still not recognized in my network. I opened up the router menu and can see it under usb attached devices but cannot move it to accepted devices. I did not select only use accepted devices. So, as it stands, I am unoble to use the My Book  via the router,  which was a primary reason for purchasing it. I also wasted a weekend reformatting and transferring data back to it. 

[JamesGL]

Hi rugby134,

Can you access the drive via the ReadyShare?

http://kb.netgear.com/app/answers/detail/a_id/20391/~/readyshare-usb-storage-gui-explained

JamesGL
Community Team