USB Exnternal Storage Offline

[JoshuaK]

I have the R7000 Nighthawk router and I have a compatible western digital 3 TB USB External Hard drive connected to the router. When I attempt to access the External Harddrive on my PC it shows as offline and I can not access any of the folders on the hard drive. I previously had a netgear router with readyshare and I was able to access the hard drive through the same PC. I know the hard drive is connected to the network because I am able to access on my iphone using the Netgear genie app.

Has anyone else exeperience and how did you resolve?

[JamesGL · Accepted solution]

Hi JoshuaK,

Please try the suggestion of KenyaGraham found at the link below.

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Windows-10-cannot-connect-NAS-share-Readysha...

JamesGL

Community Team

[JamesGL]

Hi JoshuaK,

1. Are you trying to access the drive via the ReadyCloud?

2. What is the firmware version of the router?

3. Try to unregister and register the account on the UI for ReadyCloud.

JamesGL

Community Team

[JoshuaK]

JamesGL

No I am not trying access the drive viaReadyCloud. I am  going into "This PC" on Windowns 10 then "Network" and then READYSHARE. I can access USB_STORAGE folder and then I can see my  FOLDERS on the USB_STROAGE  and then once I access the folders the folders look like they are offline and cannot access their contents

A couple of notes:

I can access the USB drive from my Iphone through genie app

I can not access the USB on my PC using the genie app

At the bottow of the "Window" when accessing USB Storage a message dsiplays "OFFLINE"

[JamesGL]

Hi JoshuaK,

Can you provide a screenshot of the error message that you are getting?

JamesGL
Community Team

[JoshuaK]

Here is a screen shot of my PC. today things are acting a little bit different. Normally I can click on the USB storage icon but today I can not access it. I have provided a shot of that error message.

[JoshuaK]

JameGl - It is now working as ussual.

[JoshuaK]

JamesGL - I also fired up an old Window's 7 PC and I was able to access the USB Storage perfectly. So, it is just the one PC with Windows 10.

[JamesGL · Accepted solution]

Hi JoshuaK,

Please try the suggestion of KenyaGraham found at the link below.

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Windows-10-cannot-connect-NAS-share-Readysha...

JamesGL

Community Team

[JoshuaK]

Thanks that worked

[JamesGL]

Hi JoshuaK,

You're welcome!

JamesGL

Community Team