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Re: Unable to Register R9000 router - Alredy Registered

Delerim
Tutor

Unable to Register R9000 router - Alredy Registered

Hello,

 

A friend of mine bought a Nighthawk R9000 router so that he can use the time restrctionsfor his kids. Unfortuantely this did not meet his needs and hegate it to me. 

The problem is that he had it registered on https://www.netgear.com/mynetgear and now i cannot registereit myslef. We spend 2 days lookign for a way to deregistered it from his account but no luck.

Is there any way for me to register this router myslef?

 

Thank you in advance!

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 1 of 14

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Christian_R
NETGEAR Employee Retired

Re: Unable to Register R9000 router - Alredy Registered

Hi Delerim, 

 

Please send me a message with the following and I can have this looked at. 

 

1. Serial Number

2. Email address device needs to be registered to

 

~Christian 

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Message 7 of 14

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schumaku
Guru

Re: Unable to Register R9000 router - Alredy Registered

Welcome to the Netgear Community!

 

Unfortunately, in general the warranty and free support services are not transferable with Netgear, and are available to the initial buyer only. We can try to challenge Netgear @Christian_R for a possible courtesy transfer service.

 

This doesn't have any impact on e.g. App based Remote Administration, Remote access, ReadyShare USB Disk sharing with ReadyCloud access - all this can be reconfigured to your needs following a factory reset (in case this wasn't done after taking it over from your friend).

 

Regards,

-Kurt

Message 2 of 14
Delerim
Tutor

Re: Unable to Register R9000 router - Alredy Registered

Hi Kurt,

 

Thanks a milion for this, i was told that in order to gain access to the apps for phones you needed the product register.

 

I have the router up and running and would like to be a proper customer of netgear as i love the product, andi had to buy it off my friend as i wasnt aware of hte transfer ofcourse and its not cheap.

 

Best Regards,

NIko

Message 3 of 14
schumaku
Guru

Re: Unable to Register R9000 router - Alredy Registered

Uh - thank you for the reminder. Forgot to mention Netgear seems to have inherited some faux logic in the Apps implying the product owner (warranty) and the other access - another one for @Christian_R  that alone should allow your product transferred! For the moment, start the configuration with the Web based access from a computer.

Message 4 of 14
Delerim
Tutor

Re: Unable to Register R9000 router - Alredy Registered

Thank you 🙂 if it helps this is a similiar case, whit the only difference that they bought it from an online resell site.

 

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Cannot-register-Router-R7000/m-p/1713272/thr...

 

I am perfeclly hapy forfeting the warranty and support so long as i can register it as mine.

 

Message 5 of 14
schumaku
Guru

Re: Unable to Register R9000 router - Alredy Registered

@DarrenM  please.

 

Still, the App design change forcing a registration is a problem.

Message 6 of 14
Christian_R
NETGEAR Employee Retired

Re: Unable to Register R9000 router - Alredy Registered

Hi Delerim, 

 

Please send me a message with the following and I can have this looked at. 

 

1. Serial Number

2. Email address device needs to be registered to

 

~Christian 

Message 7 of 14
schumaku
Guru

Re: Unable to Register R9000 router - Alredy Registered

Good morning Christian, thank you very much for taking care!

Message 8 of 14
Christian_R
NETGEAR Employee Retired

Re: Unable to Register R9000 router - Alredy Registered

Good morning @schumaku, thanks for tagging me in!

 

~Christian 

Message 9 of 14
schumaku
Guru

Re: Unable to Register R9000 router - Alredy Registered

Appreciated,
@Christian_R can you please push the problem that a second hand device can't be configured by the Apps  (as shown in the QSG) if the device is registered to another user MyNetgear account? 

 

TIA,

-Kurt

Message 10 of 14
Delerim
Tutor

Re: Unable to Register R9000 router - Alredy Registered

Hi Guys,

Have sent the details to Christian.

Thank you for your assistance, once i am back at a laptop you get all the Kudos 🙂
This is incredible support and community!

Best Regards,
Niko
Message 11 of 14
merriman_bk
Aspirant

Re: Unable to Register R9000 router - Alredy Registered

Hello,

I am in a similar situation as I bought a "new" Netgear Nighthawk XR700 router off of eBay, and cannot register it. ("Product is already registered to another customer.")

 

I've PM'd Christian as well -- thankful for any help you can provide!

 

Regards,

merriman_bk

Message 12 of 14
Christian_R
NETGEAR Employee Retired

Re: Unable to Register R9000 router - Alredy Registered

Hello merriman_bk - I have sent you a message. Please check your inbox.

 

~Christian 

Message 13 of 14
merriman_bk
Aspirant

Re: Unable to Register R9000 router - Alredy Registered

Thank you very much!
Message 14 of 14
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