Unable to Un-Register R7100LG Router from ReadyCloud

[DMac11]

Stuck in a bit of a loop.  

Due to my USB device's (1TB Samsung portable HD) continually disappearing and then re-appearing in ReadyCLOUD I un-registered my router from within my ReadyCLOUD account with the aim of re-registering it to see if that would fix the issue.  Having done so I then went to the router's Genie page to also unregister the router from my ReadyCLOUD account, but everytime I click on the Unregister button I get the following "Unable to remove your registration. Please try again.".  Now stuck in a loop, anyone any ideas?

[DMac11 · Accepted solution]

Issue solved by Netgear Support.  Unit being RMA'd.

[DMac11]

Bump!

A picture paints a thousand words:

I have un-registered my router on the ReadyCLOUD account and now need to log into my router to register it.

But when I go to the router to register it, as you can see below it is already registered to my ReadyCLOUD account, try as I might, I'm unable to un-register it:

Can anyone help?

Regards

Dave

[DMac11 · Accepted solution]

Issue solved by Netgear Support.  Unit being RMA'd.

[Issovits]

Hi, i have the same problem, but i got a used one and now it's too old to get support.
Can anyone help me with a workaround ?

[FURRYe38]

Something to contact NG support about:

https://my.netgear.com/support/contact.aspx

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@Issovits wrote:
Hi, i have the same problem, but i got a used one and now it's too old to get support.
Can anyone help me with a workaround ?

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[schumaku]

Usually a factory reset (-> Nighthawk AC1900 WiFi LTE Modem Router p.176) does remove the ReadyCloud registration all (all?) Netgar routers. 

Don't be confused: The product registration (independant of ReadyCloud) can't be removed - just skip that part.