Orbi WiFi 7 RBE973
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Unable to access internet when connected to router via Wi-FI

SteveW1127
Aspirant

Unable to access internet when connected to router via Wi-FI

I just bought the router a few wks ago.  I order to access the internet with my router I had to copy my computer's MAC address.  Once I did that I was able to reach the internet using a wired connection on my laptop & with a wireless connection on my phone.

 

I can connect to the router via wi-fi with my laptop but when I do I can't access the internet.  Also, even when I have a wireless connection with the router, the Nighthawk app on my phone only shows a wired connection.

Model: R6300v2|AC1750 Dual Band Gigabit router
Message 1 of 4
plemans
Guru

Re: Unable to access internet when connected to router via Wi-FI

what modem/gateway do you have?

Firmware on the router?

You shouldn't need to compy your computers mac address to the router to get it working. 

Message 2 of 4
SteveW1127
Aspirant

Re: Unable to access internet when connected to router via Wi-FI

Issue resolved.

Message 3 of 4
plemans
Guru

Re: Unable to access internet when connected to router via Wi-FI

Glad you got it fixed. 

Mind posting what you did and marking it solved? it might help someone else with that issue. 

Message 4 of 4
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