Discussion stats
  • 4 replies
  • 134 views
  • 1 kudo
  • 3 in conversation
Announcements

Top Contributors
Reply
Highlighted
Follower

Unable to connect to admin UI on router (R7000 Netgear Nighthawk AC1900 Smart WiFi Router)

Hello -

 

I cannot get to the admin UI of my Netgear Nighthawk AC1900 Smart WiFi Router (Model R7000). I am hoping one of you wise people can help me.

 

I apologize in advance if this has already been answered - I have not been able to find an answer after some pretty extensive searching.

  • The Router is connected to the cable modem via an ethernet cable.
  • The IP address of the R7000 is 10.0.0.195. (I can tell by matching the MAC and IP addresses shown on the cable modem's admin UI and the MAC address label on the bottom of the R7000.)
  • nslookup of www.routerlogin.net and www.routerlogin.com both show 10.0.0.195. I can ping and traceroute all three of 10.0.0.195, www.routerlogin.net and www.routerlogin.com.
  • I've tried http: and https: of all three of 10.0.0.195, www.routerlogin.net and www.routerlogin.com on all three of Chrome, Chrome incognito and Firefox (the latter with caches completely cleared). In all cases I get something like "10.0.0.195 refused to connect."
  • I've tried various subsets of the while connected to the 2.4G and 5G interfaces. I've tried while hardwired.
  • My laptop IP is 10.0.0.243. MacOS shows my router as 10.0.0.1 (and when I access my IP from my browser I get the admin page for the cable modem).
  • I've disabled my ad blocker.

Before I try a factory reset I'm hoping one of you will be able to figure out how I can access the router's admin UI.

 

Thank you

Model: R7000|AC1900 Smart WIFI Router
Message 1 of 5
Highlighted
Aspirant

Re: Unable to connect to admin UI on router (R7000 Netgear Nighthawk AC1900 Smart WiFi Router)

Also running into this. I'm on firmware: R7000-V1.0.11.102_10.2.100_BETA

Model: R7000|AC1900 Smart WIFI Router
Message 2 of 5
Highlighted
Sensei

Re: Unable to connect to admin UI on router (R7000 Netgear Nighthawk AC1900 Smart WiFi Router)

> o The Router is connected to the cable modem via an ethernet cable.

 

   What is your (unspecified) "the cable modem"?  What, exactly, is
connected to what, exactly?  (Hint: If a device has different types of
Ethernet ports, then "connected to device" is not enough detail.)

 

> o The IP address of the R7000 is 10.0.0.195. [...]

 

   That might be one of them.  (A router like this typically has one IP
address for its WAN/Internet interface, and another for its LAN
interface.  When configured as a WAP (see below), it's all-LAN, and has
only a LAN IP address.)

 

   Apparently, your (unspecified) "the cable modem" is actually a
modem+router.  Why are you trying to use the R7000 with it?  If your
goal was to expand the wireless-network coverage of your (unspecified)
"the cable modem[+router]", then cascading two routers was not the ideal
way to do it.

 

   Most likely, you should be using one router, not two.  Typical
one-router schemes involve either a modem-only and a router, or else a
modem+router and a wireless access point.  Which would you prefer?


   With no useful description of your (unspecified) "the cable
modem[+router]", I can't say how to configure it as a modem-only.  To
configure the R7000 as a WAP, visit http://netgear.com/support , put in
your model number, and look for Documentation.  Get the User Manual.
Read.  Look for "Set Up the Router as a WiFi Access Point".

 

> o I've tried http: and https: of all three of 10.0.0.195,
> www.routerlogin.net and [...] In all cases I get something like
> "10.0.0.195 refused to connect."

 

   Yup.  With the R7000 configured as a full-function router, it thinks
that the LAN of your (unspecified) "the cable modem[+router]" is the
Internet, and that you're trying to do Remote Management (from the
outside world).  And, by default, that feature is disabled.  (And when
it is enabled, it typically doesn't use the default port for HTTPS.
Look for "Remote Management" in the R7000 User Manual.)

> Before I try a factory reset [...]


   That might actually help, if the freshly reset R7000 then looked
around, noticed that it was dealing with your (unspecified) "the cable
modem[+router]", and suggested that you configure it (the R7000) as a
WAP, rather than as a router.  Otherwise, you'd want to configure it
manually in whichever mode you want it to be.

Message 3 of 5
Highlighted
Aspirant

Re: Unable to connect to admin UI on router (R7000 Netgear Nighthawk AC1900 Smart WiFi Router)

After a couple of reboots the issue went away for me.

Message 4 of 5
Highlighted
Sensei

Re: Unable to connect to admin UI on router (R7000 Netgear Nighthawk AC1900 Smart WiFi Router)

> After a couple of reboots the issue went away for me.

 

   "reboots", not "resets"?

 

   Does the R7000 management web site now say that the R7000 is in
"Access-Point Mode"?  (Perhaps "Operation Mode:Access Point"?)

Message 5 of 5