Unable to enable VPN on R7500v2 since upgrading to V1.0.3.4

[tbharber1]

Since upgrading to V1.0.3.4, I am unable to enable VPN.  When clicking the "Enable VPN Service" and then clicking "Apply" the screen refreshes and the "Enable VPN Service" checkbox is unchecked again.

Any ideas?

[tbharber1 · Accepted solution]

For anyone else with the issue, I had to restore to factory and reset up all my settings from scratch.  I tried to restore and then reimport the backup config but receieved the same issue.  After restoring and setting up fresh the VPN check box now works.

[JamesGL]

Hi tbharber1,

Reset the router to factory default. Try using a different web browser.

JamesGL
Community Team

[tbharber1]

I have tried multiple web browsers on multiple machines.  I was hoping to avoid a factory reset.  If that is the only way, I can try that.

[tbharber1 · Accepted solution]

For anyone else with the issue, I had to restore to factory and reset up all my settings from scratch.  I tried to restore and then reimport the backup config but receieved the same issue.  After restoring and setting up fresh the VPN check box now works.