Unable to get verification code via SMS to rejoin Circle group

[WilsonT]

The Circle Gen 1 app suddenly stopped working one day and I had to reinstall it to get it to find my established Circle on my router. However, I no longer can access the Circle and it prompts me to enter the passcode. I selected the "I'm the only admin" option to get the code via SMS but it never comes. How do I bypass this or get the code another way?

[FURRYe38]

Netgear has set up a community forum specifically for the Circle product. Most of the people who watch that forum are more likely to have experience with Circle and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Circle-Smart-Parental-Controls/bd-p/en-home-circle

https://www.netgear.com/home/services/smart-parental-controls/
https://community.netgear.com/t5/NETGEAR-Smart-Home-Parental/bd-p/en-home-smart-parental-controls
https://kb.netgear.com/000062109/How-do-I-set-up-and-install-NETGEAR-Smart-Parental-Controls
https://kb.netgear.com/000062988/Why-can-t-I-see-the-NETGEAR-Smart-Parental-Controls-tile-in-the-Orb...
https://community.netgear.com/t5/Nighthawk-WiFi-Routers/NOTICE-Live-Parental-Control-Service-based-o...

Good Luck

[WilsonT]

Thank you for the links. I'll take a look at that forum.