Unable to update firmware’ by checking

[Phill2004]

I keep getting error message “ There was a problem checking firmware updates “ on my RAX120 Router’ Is anyone else experiencing this?

[plemans]

What firmware version are you on? 

Have you tried manually updating? 

https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

[ChuckVickers]

I’m having the same problem. Yes I could probably do a manual update but the ease of doing it all from iPhone app is one of the reasons I purchased netgear. Appears this isn’t the first time this has been reported. You would think a company of this nature could fix their problems.

[FURRYe38]

Would be better if you visited and posted about this in the right forum, NH RAX WiFi6 would be best:

https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/bd-p/en-home-routers-nighthawk-wif...

Or contact NG support directly as well.