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Aspirant

Updating R7000, can't reach BASIC Home Page

I downloaded the latest firmware for my Nighthawk Router that is connected to an iMac, but when I tried to open it a message said I have no program to do so.  Then I accessed the user manual (pages 95-96) and followed directions to enter http://www.routerlogin.net, entered username and password BUT, it did not display the BASIC Home Page where I could select ADVANCED > Administration > Router Update.  Instead it displayed a page for Router Password Reset and there was no way to navigate to any other page.

 

How can I get to the BASIC Home Page? 

 

Model: R7000|AC1900 Smart WIFI Router
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Guru

Re: Updating R7000, can't reach BASIC Home Page

> I downloaded the latest firmware for my Nighthawk Router [...]

 

   What, exactly, did you download?

 

> [...] iMac [...]

 

   If you use Safari, then it may automatically extract the contents of
the ".zip" archive, exposing the ".chk" (firmware image) file.
Otherwise, double-click on the archive to extract its contents.

 

> Model: R7000|AC1900 Smart WIFI Router

 

   That's your "my Nighthawk Router"?

 

> [...] an iMac, but when I tried to open it a message said I have no
> program to do so.

 

   Because that's not how to do a router firmware update.

 

> How can I get to the BASIC Home Page?


   If you're stuck in some kind of password-recovery loop, then a
settings reset may be the only way out.

 

   Regarding R7000 firmware in particular, "latest" and "best" are
spelled differently for a reason.  A Web or forum search for your actual
firmware version might find some interesting facts and/or sugestions.
V1.0.9.42_10.2.44 might be a better choice than "latest".

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Aspirant

Re: Updating R7000, can't reach BASIC Home Page

antinode (Sensei),

 

Thanks again, but as it turns out, my Netgear Nighthawk had died.

 

I just got a new Orbi and setup was easy!

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