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Aspirant

VPN and DNS disabled after restart.

Hello All,

   The VPN and DNS services are enabled and working with no problems. However, every time the router is restarted the VPN and DNS services are disable. Is there a way to keep the VPN and DNS enabled after a restart? 

 

Thanks for help.

Model: R8000P|Nighthawk X6S—AC4000 Tri-Band WiFi Router
Message 1 of 14
Highlighted
Guru

Re: VPN and DNS disabled after restart.

What FW version are you using? 

 

What ISP MFr and model# are you connected to with the NG router?

 


My Setup (Cable 900Mbps/50Mbps)>CAX80>Orbi RBK50 v2.5.1.16(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK50/RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 2 of 14
Highlighted
Aspirant

Re: VPN and DNS disabled after restart.

R8000P Router FW 1.3.0.10_1.2.2

Personal Cable Modem; Netgear CM500 FW 1.01.07

Model: R8000P|Nighthawk X6S—AC4000 Tri-Band WiFi Router
Message 3 of 14
Highlighted
Guru

Re: VPN and DNS disabled after restart.

Ok making sure the modem wasn't a problem. 

 

So is the services disabled after a reboot or is the routers web page missing the configurations after the reboot? 


@Juggernaut75wrote:

Hello All,

   The VPN and DNS services are enabled and working with no problems. However, every time the router is restarted the VPN and DNS services are disable. Is there a way to keep the VPN and DNS enabled after a restart? 

 

Thanks for help.


 


My Setup (Cable 900Mbps/50Mbps)>CAX80>Orbi RBK50 v2.5.1.16(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK50/RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 4 of 14
Highlighted
Aspirant

Re: VPN and DNS disabled after restart.

The web page is working fine. No issues with that. After a restart everything is fine, but the VPN and DNS service are disabled.  

Message 5 of 14
Highlighted
Guru

Re: VPN and DNS disabled after restart.

Has there been any FW updates or has been been and issue from the start? 

 

I presume if this has been happending that NG support should review this and see if this can be fixed. Not sure if there maybe some telnet commands that could be configured. Might ask about this. 

 


@Juggernaut75wrote:

Hello All,

   The VPN and DNS services are enabled and working with no problems. However, every time the router is restarted the VPN and DNS services are disable. Is there a way to keep the VPN and DNS enabled after a restart? 

 

Thanks for help.


 


My Setup (Cable 900Mbps/50Mbps)>CAX80>Orbi RBK50 v2.5.1.16(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK50/RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 6 of 14
Highlighted
Aspirant

Re: VPN and DNS disabled after restart.

I justed started using the VPN and DNS serives after I updated to the current FW.  So this issues is new to me. 

Message 7 of 14
Highlighted
Aspirant

Re: VPN and DNS disabled after restart.

Also, I just to factory reset with web page and the reset button at the back with no changes. So it will not do a factory reset.  Any changes I make will not keep after a restart. Its like the FW is locked and no changes will keep. Can I load an older FW to do a factory reset. Then load new FW and restore from a back up cfg file?  

Message 8 of 14
Highlighted
Aspirant

Re: VPN and DNS disabled after restart.

Ok, I completed a 30-30-30 reset with success.  However it still will not keep the VPN and DNS services enable after restart. Is there anything I can do?

Message 9 of 14
Highlighted
Guru

Re: VPN and DNS disabled after restart.

I would get on the phone with NG support and ask about this. Seems like a bug in the FW. 

 


My Setup (Cable 900Mbps/50Mbps)>CAX80>Orbi RBK50 v2.5.1.16(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK50/RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 10 of 14
Highlighted
NETGEAR Moderator

Re: VPN and DNS disabled after restart.

Hi Juggernaut75,

 

What you usually do to make the VPN and DNS work again after the restart?

Message 11 of 14
Highlighted
Aspirant

Re: VPN and DNS disabled after restart.

I have to manual enable those settings. 

Message 12 of 14
Highlighted
Aspirant

Re: VPN and DNS disabled after restart.

After futher troubleshooting I found that settings are stuck in memory. I did a 30-30-30 reset to manually enter the settings. After inputting my admin password and enabled the VPN service I restarted the router. Then all of my old settings were there and the VPN Services was disable.  So I called Netgear and there are sending me a new one.  Thanks the help!!

Message 13 of 14
Highlighted
NETGEAR Moderator

Re: VPN and DNS disabled after restart.

Hi Juggernaut75,

 

Thank you for the update. Please provide us feedback once you received the replacement unit.

Message 14 of 14