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WAN connection dropped - had to reboot - logs useless

N6AC
Apprentice

WAN connection dropped - had to reboot - logs useless

The router dropped the WAN connection - We had to reboot - the router logs are useless since they show only since-boot events.

When I first got this router eight weeks ago, I was happy with higher LAN WiFi signal levels and hopeful about multiple fundtions for USB3 hard drive - now I can't even trust it to stay connected ???
Message 1 of 5
jmizoguchi
Virtuoso

Re: WAN connection dropped - had to reboot - logs useless

Are you testing both wired and wireless for WAN drop?

If you login the router and trying to ping out does still work or not?
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Message 2 of 5
N6AC
Apprentice

Re: WAN connection dropped - had to reboot - logs useless

both wired and wireless LAN were unable to get internet.
tried reboot of cable modem, no luck.
reboot of R7000 brought web connectivity back.
Message 3 of 5
Retired_Member
Not applicable

Re: WAN connection dropped - had to reboot - logs useless

If you updated FW did you default all settings then re-enter manually?
Message 4 of 5
N6AC
Apprentice

Re: WAN connection dropped - had to reboot - logs useless

have not updated fw in about 6 weeks
we are on R7000_V1.0.3.24_1.1.20
Message 5 of 5
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