Where is the Customer Service?


Where is the Customer Service?

I have been communicating or I thought I was with someone called Marco in NetGear about my router registration and it seems they don't want to help me or they don't understand.

The problem is simple. I registered the router and forgot the email I registered it to. Maybe I misspelled a word or two, so I don't have an email to c infirm registration. Well, I have provided "Marco" with all the e-mails I think I could have registered it to, the receipt of my buy and the serial number photo from the bottom of the router (R7000).

He seems not to understand what I require. I need to know the e-mail I used. I provided several possibilities. I also told him he could un-register it so I could re-register properly. He only confirms that IT IS REGISTERED - which I know because I check its serial Number on the web site and it tells me it is registered. And now I wonder to WHOM? Did I receive a returned item from the store I bought it from?

I need to verify it is registered under one of my e-mails!!! HELP!!!!!

I have been at these for over a week and I seem to stumble upon a wall all the time….

What is going on with Customer Service? Where is CS located?
Message 1 of 3
NETGEAR Employee Retired

Re: Where is the Customer Service?

Please take a look at your PMs, I don’t want you to posts your registration details in the open forum.

Is there an issue that you need help with besides registration?
Working on behalf of Netgear
My name is Andy
Message 2 of 3

Re: Where is the Customer Service?

I think customer service used to be in the Philippines,
Message 3 of 3
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